At a Glance
- Tasks: Welcome guests with a vibrant smile and provide top-notch service.
- Company: Join the lively Village Hotel Club, where personality shines.
- Benefits: Enjoy discounts, wellness memberships, and flexible hours.
- Other info: Fun, inclusive environment with great career growth and team events.
- Why this job: Be the first friendly face guests see and make their stay unforgettable.
- Qualifications: Bring your personality, problem-solving skills, and passion for guest experience.
The predicted salary is between 20000 - 25000 € per year.
First impressions are the most important right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest gets a warm, vibrant Village Hotel Club welcome. A font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they are even problems. Nothing is too much trouble.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Benefits:
- Complimentary Health and Wellness Membership at your home Club for you and a family member / friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Well‑being first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
What we need from you:
- Personality, and bags of it.
- A great memory, to add that personal touch for returning guests.
- Proactive problem solver.
- A passion for delivering the best guest experience.
- Strong communication.
- Team player and ability to partner with other departments.
Role Summary: The reception team member is responsible for delivering a warm welcome to guests, maintaining a comprehensive knowledge of the hotel and local area, providing recommendations, and solving issues before they arise.
Compensation: To be discussed.
Host Team Member in Warrington employer: Village Hotels - Warrington - Reception / Nights
At Village Hotel Club, we pride ourselves on being an exceptional employer that values personality, individualism, and fun. Our vibrant work culture fosters a supportive environment where team members can thrive, with excellent training opportunities and a range of benefits including complimentary health memberships, flexible working hours, and generous discounts. Join us in creating memorable experiences for our guests while enjoying a rewarding career in a lively and modern setting.
Contact Detail:
Village Hotels - Warrington - Reception / Nights Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Host Team Member in Warrington
✨Tip Number 1
First off, make sure you know the ins and outs of the Village Hotel Club. Familiarise yourself with the hotel’s amenities and local attractions so you can impress during your interview. Show us that you’re not just a candidate, but a potential ambassador for our vibrant brand!
✨Tip Number 2
When you get to the interview, let your personality shine! We love individuality, so don’t be afraid to show us who you are. Share stories that highlight your problem-solving skills and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Networking is key! Connect with current employees on LinkedIn or at local events. They can give you insider tips about the company culture and what we value most in our team members. Plus, it shows us you’re genuinely interested in being part of our community.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out on the chance to join our fun and supportive team!
We think you need these skills to ace Host Team Member in Warrington
Some tips for your application 🫡
Be Yourself:We want to see your personality shine through in your application! Don’t be afraid to let your unique traits and experiences show. Remember, we’re all about embracing individualism and fun!
Show Your Knowledge:Make sure to highlight any knowledge you have about the hotel and local area. We love candidates who can recommend local hotspots or share interesting facts that could enhance a guest's experience.
Problem-Solving Skills:Since you'll be solving problems before they even arise, give examples of how you've tackled challenges in the past. We appreciate proactive thinkers who can keep things running smoothly!
Apply Through Our Website:For the best chance of joining our vibrant team, make sure to apply directly through our website. It’s the easiest way for us to get your application and start the conversation!
How to prepare for a job interview at Village Hotels - Warrington - Reception / Nights
✨Show Your Personality
Since the role is all about embracing personality and fun, let your true self shine during the interview. Share anecdotes that highlight your unique traits and how they can enhance the guest experience.
✨Know Your Stuff
Familiarise yourself with the hotel and local area before the interview. Be ready to discuss local attractions or recommend activities, as this shows you’re proactive and knowledgeable—key traits for a Host Team Member.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've solved problems in previous roles. Think of situations where you anticipated issues and addressed them before they became problems. This will show your proactive approach to guest service.
✨Practice Strong Communication
As communication is crucial in this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common guest interactions with a friend to get comfortable with the flow of conversation.
