At a Glance
- Tasks: Ensure exceptional customer service throughout the night in a lively hotel environment.
- Company: Join a vibrant hotel chain that values teamwork and inclusivity.
- Benefits: Enjoy discounts on stays, food, and wellness memberships, plus flexible hours.
- Other info: Fun work culture with regular events and excellent career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Great customer service skills and ability to solve problems on the go.
The predicted salary is between 20000 - 25000 £ per year.
About the Role
Our hotels never sleep and our first‑class customer service never stops. With a busy hotel, a lively pub and grill and a buzzing health club we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solve problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check in through to preparing room service orders and serving on the bar.
Benefits
- Complimentary Health and Wellness Membership at your home Club for you and a family member or friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first‑aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
Requirements
- Know what great customer service looks like.
- Ability to resolve guest issues efficiently and positively.
- Possible to work on your own initiative.
- Forge and maintain strong relationships with all departments.
All offers are subject to a successful DBS check in this role. Come and be part of something new & something special - Work, Grow & Play the Village Way!
Compensation: To be discussed
Night Porter employer: Village Hotels - St Davids - Reception / Nights
At Village Hotels, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that values every team member. As a Night Porter, you'll enjoy a range of benefits including complimentary health memberships, generous discounts, and comprehensive training programmes designed to foster your growth. Join us in a dynamic environment where your contributions are recognised and celebrated, making every night an opportunity to shine.
Contact Details:
Village Hotels - St Davids - Reception / Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and staff. This way, when you walk in for an interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Night Porter and how you'd handle them. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Network with current employees if you can! They can give you insider tips on what the hotel values most in their staff. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you’ve gone above and beyond for guests in the past, so share specific examples that showcase your ability to resolve issues and create memorable experiences.
Be Yourself:We’re looking for genuine personalities who can connect with our guests and team. Don’t be afraid to let your unique character shine through in your application. Authenticity goes a long way in making a great first impression!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Customising your application shows us that you’re genuinely interested in the Night Porter role and understand what it entails.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be. Plus, you’ll get to explore more about us while you’re at it!
How to prepare for a job interview at Village Hotels - St Davids - Reception / Nights
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night Porter entails. Familiarise yourself with the hotel’s services and how you can contribute to exceptional customer service throughout the night. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since the job requires thinking on your feet, prepare examples of how you've successfully resolved issues in the past. Whether it’s handling a difficult guest or managing unexpected situations, having specific stories ready will demonstrate your ability to handle challenges effectively.
✨Emphasise Teamwork and Versatility
As a Night Porter, you'll be working closely with various departments. Highlight your experience in teamwork and your adaptability. Share instances where you’ve collaborated with others or taken on different roles to support your team, as this will show you’re a great fit for the dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
