At a Glance
- Tasks: Welcome guests with warmth and guide them through self-service check-in.
- Company: Join a vibrant hotel team that values personality and genuine connections.
- Benefits: Enjoy gym memberships, discounted hotel stays, and 50% off food and drink.
- Other info: Opportunities for career growth and funded qualifications await you.
- Why this job: Make a lasting impression while growing your skills in a supportive environment.
- Qualifications: Friendly attitude and great interpersonal skills are essential.
The predicted salary is between 10 - 12 £ per hour.
The Role Outline: As our Reception Host, you are the very first and absolute last impression a guest has of our hotel. You will confidently guide weary travellers through our self-service check-in terminals, seamlessly bridging the gap between digital efficiency and genuine human warmth to ensure every arrival and departure is flawless.
Why Village? At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need.
How the Village Thrives: We live our culture through four simple commitments:
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
- We Care: We care about our impact on guests, the community, and each other.
Your Shift: As our Reception Host, you are the engine of the shift. We trust you to handle:
- The Welcome: Delivering a genuinely warm and energetic greeting to every arrival. You will confidently direct guests to our self-service terminals, stepping in to provide hands-on assistance the second they look confused or frustrated.
- The Problem Solving: Dealing with complaints politely and proactively on the spot. You will use your emotional intelligence to read the situation, resolving issues immediately or escalating them smoothly to your manager when necessary.
- The Environment: Acting as the constant, approachable face of the hotel lobby. You will keep the front of house pristine, clear away stray glassware, and always be ready to answer questions or upsell our food and beverage facilities.
How We Succeed Together: We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.
Selling Our Benefits:
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 35 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
Think You've Got the Right Energy? We are not looking for perfect CVs, we are looking for great people. If you have exceptional interpersonal skills, a naturally bubbly personality, and love leaving a positive lasting impression on everyone you meet, we want to hear from you. Bring your personality, your drive, and your ambition.
Host Team Member - Reception- Casual hours in Birmingham employer: Village Hotels - Solihull - Reception / Nights
Village Hotel Club in Solihull is an excellent employer that fosters a vibrant and inclusive work culture, where employees are encouraged to grow through comprehensive training programmes like Rising Stars. With flexible hours and the opportunity to engage with various departments, team members can develop their skills while delivering exceptional guest service in a lively environment. Join us to be part of a supportive team that values your contributions and passion for hospitality.
Contact Details:
Village Hotels - Solihull - Reception / Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Host Team Member - Reception- Casual hours in Birmingham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Village Hotels - Solihull - Reception / Nights and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Host Team Member - Reception- Casual hours in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Village Hotels - Solihull - Reception / Nights that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Village Hotels - Solihull - Reception / Nights.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Village Hotels - Solihull - Reception / Nights get a sense of who you are beyond your experience!
How to prepare for a job interview at Village Hotels - Solihull - Reception / Nights
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Village Hotels - Solihull - Reception / Nights and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
