At a Glance
- Tasks: Lead the Frontline Experience and create memorable guest arrivals and check-outs.
- Company: Village Hotels Portsmouth, a vibrant place focused on genuine hospitality.
- Benefits: Training, growth opportunities, and a culture that values ownership and integrity.
- Other info: Join a collaborative team where energy matters more than experience.
- Why this job: Blend technology with hospitality to make a real impact on guest experiences.
- Qualifications: Passion for guest service and a positive attitude.
The predicted salary is between 25290 - 30910 £ per year.
Village Hotels Portsmouth is seeking a dedicated Front Office Host to lead the Frontline Experience in a busy lobby.
You will blend technology with genuine hospitality to read guest needs and ensure a warm, memorable arrival and check-out.
Join a collaborative team where attitude and energy matter more than tenure.
We offer training, opportunities to grow, and a culture that rewards ownership, integrity, and great guest service as part of a thriving Village.
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Guest Experience Team Lead employer: Village Hotels - Portsmouth - Reception / Nights
At Village, we pride ourselves on creating a vibrant and supportive work environment where personality and genuine connections are at the heart of our hospitality. As a Host Team Manager, you'll not only lead a dynamic team but also enjoy numerous benefits such as complimentary gym memberships, discounted hotel stays, and extensive employee support programmes. With a strong focus on personal growth and career development, we empower our staff to take ownership and thrive in their roles, making Village an exceptional place to build a rewarding career in hospitality.
Contact Details:
Village Hotels - Portsmouth - Reception / Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Team Lead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Village Hotels - Portsmouth - Reception / Nights. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Village Hotels - Portsmouth - Reception / Nights
Don't be shy about reaching out to Village Hotels - Portsmouth - Reception / Nights directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Team Lead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Village Hotels - Portsmouth - Reception / Nights and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Village Hotels - Portsmouth - Reception / Nights
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
