At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic customer experience.
- Company: Join the vibrant Village Hotel Club with a fun and inclusive culture.
- Benefits: Free health membership, discounts on stays, food, and drinks, plus flexible hours.
- Other info: Enjoy excellent training, team events, and career growth opportunities.
- Why this job: Be the face of our community and create happiness every day!
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Our Leisure Receptionist gives the very first impression of our Village experience. With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of call by phone. You’ll thrive on ensuring top‑notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively. You love a chat and understand what makes a great customer experience, so you’ll get to know our members and ensure they make the most of what Village life has to offer.
On a day‑to‑day basis, you will meet, greet, take bookings to introduce new people to the club, resolve queries and keep our members happy. You’re not just a receptionist — you’re a creator of happiness. Work, grow, play! At Village Hotel Club we embrace personality, individualism and fun. We create lively, modern spaces for guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Benefits:
- Complimentary Health and Wellness Membership at your home club for you and a family member or friend worth £1,500 a year.
- Discounts on overnight stays at Village Hotels; you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift at our Village Hotel Starbucks stores.
- Excellent training and development through our Rising Stars and Talent Academy programmes.
- Exciting Mobile Gaming training platform across several hotel areas.
- Discounts and cashback offers on many high‑street brands and supermarkets.
- A range of well‑being and healthcare benefits and monthly well‑being programmes to support your mental health.
- Mental health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent reward and recognition incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Your birthday off guaranteed.
- Discounted Health Cash plan and sick pay insurance.
- A host of Big People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company pension scheme.
- Life insurance.
What we need from you:
- A natural ability to interact with all types of people, use effective selling techniques and a belief in sales through service.
- A passion for leisure, fitness and customer service.
- An ability to understand the individual needs and wants of our members and tailor your service and communication around them.
- A drive to achieve and exceed targets.
- A team mentality, forming great relationships within leisure and other departments.
All offers are subject to a successful DBS check in this role. Come and be part of something new & something special – Work, Grow & Play the Village Way!
Compensation: To be discussed.
Leisure Receptionist in Portsmouth employer: Village Hotels - Portsmouth - Leisure
At Village Hotel Club, we pride ourselves on being an exceptional employer that values personality, individualism, and fun. Our Leisure Receptionists play a vital role in creating memorable experiences for our members, supported by a vibrant work culture that encourages growth through comprehensive training programmes and flexible working hours. With fantastic benefits including complimentary health memberships, discounts on stays and dining, and a strong focus on employee well-being, we ensure that our team feels valued and motivated to thrive in a supportive environment.
Contact Details:
Village Hotels - Portsmouth - Leisure Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Receptionist in Portsmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Village Hotel Club's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Leisure Receptionist, you'll be the face of the club. Role-play with a friend or family member to nail down your greeting and how to handle different customer scenarios. Confidence is key!
✨Tip Number 3
Show off your passion for leisure and fitness! During your interview, share personal experiences that highlight your love for customer service and how you can enhance the member experience at Village. Make it relatable!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Leisure Receptionist in Portsmouth
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Let your friendly personality shine through in your application. Use a conversational tone and don’t be afraid to show off your enthusiasm for customer service and leisure.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've created great customer experiences in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Highlight your key achievements without rambling on.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at Village Hotels - Portsmouth - Leisure
✨Show Your Friendly Side
As a Leisure Receptionist, your personality is key! Make sure to showcase your friendly and approachable nature during the interview. Practice greeting the interviewer with a warm smile and a positive attitude, just like you would with guests at the Village.
✨Know the Company Culture
Familiarise yourself with the Village Hotel Club's values and culture. They emphasise fun, individuality, and customer service. Be ready to discuss how your own values align with theirs and share examples of how you've created happiness for customers in previous roles.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Leisure Receptionist. Prepare responses on how you would handle enquiries, resolve queries, or take bookings. This will demonstrate your problem-solving skills and your commitment to providing top-notch service.
✨Ask Engaging Questions
At the end of the interview, don’t forget to ask questions! Inquire about team events, training opportunities, or how they celebrate employee milestones. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
