At a Glance
- Tasks: Welcome guests, manage bookings, and create a fantastic experience for all members.
- Company: Join the vibrant Village Hotel Club with a fun and inclusive culture.
- Benefits: Enjoy flexible hours, health memberships, discounts, and exciting training opportunities.
- Other info: Celebrate milestones with rewards and enjoy a supportive team environment.
- Why this job: Be the face of happiness and make a real difference in guest experiences.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Leisure Receptionist gives the very first impression of our Village experience. With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of call by phone. You’ll thrive on ensuring top‑notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively. You love a chat and understand what makes a great customer experience, so you’ll get to know our members and ensure they make the most of what Village life has to offer.
On a day‑to‑day basis, you will meet, greet, take bookings to introduce new people to the club, resolve queries and keep our members happy. You’re not just a receptionist — you’re a creator of happiness. Work, grow, play! At Village Hotel Club we embrace personality, individualism and fun. We create lively, modern spaces for guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Benefits:
- Complimentary Health and Wellness Membership at your home club for you and a family member or friend worth £1,500 a year.
- Discounts on overnight stays at Village Hotels; you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift at our Village Hotel Starbucks stores.
- Excellent training and development through our Rising Stars and Talent Academy programmes.
- Exciting Mobile Gaming training platform across several hotel areas.
- Discounts and cashback offers on many high‑street brands and supermarkets.
- A range of well‑being and healthcare benefits and monthly well‑being programmes to support your mental health.
- Mental health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent reward and recognition incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Your birthday off guaranteed.
- Discounted Health Cash plan and sick pay insurance.
- A host of Big People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company pension scheme.
- Life insurance.
What we need from you:
- A natural ability to interact with all types of people, use effective selling techniques and a belief in sales through service.
- A passion for leisure, fitness and customer service.
- An ability to understand the individual needs and wants of our members and tailor your service and communication around them.
- A drive to achieve and exceed targets.
- A team mentality, forming great relationships within leisure and other departments.
All offers are subject to a successful DBS check in this role. Come and be part of something new & something special – Work, Grow & Play the Village Way!
Compensation: To be discussed.
Guest Experience Concierge - Flexible Hours in Portsmouth employer: Village Hotels - Portsmouth - Leisure
At Village Hotel Club, we pride ourselves on being an exceptional employer that values personality, individualism, and fun. Our Guest Experience Concierges enjoy a vibrant work culture with flexible hours, comprehensive health and wellness benefits, and numerous opportunities for personal and professional growth through our Rising Stars and Talent Academy programmes. With a focus on creating memorable experiences for our members, you will thrive in an inclusive environment that celebrates achievements and fosters a sense of community.
Contact Details:
Village Hotels - Portsmouth - Leisure Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Concierge - Flexible Hours in Portsmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Village Hotel Club's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Experience Concierge, you'll be interacting with all sorts of guests. Role-play common scenarios with friends or family to boost your confidence and refine your customer service approach.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique traits shine through. Share stories that highlight your friendly attitude and how you've created happiness for others in past roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Guest Experience Concierge - Flexible Hours in Portsmouth
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, we’re looking for someone who can create happiness!
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and experience in leisure or hospitality. Show us how you can meet the individual needs of our members and make their experience unforgettable.
Show Your Passion:We love candidates who are passionate about leisure and fitness! In your application, share why you’re excited about this role and how you can contribute to our vibrant Village community. Let us know what makes you tick!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Village Hotels - Portsmouth - Leisure
✨Show Your Friendly Side
As a Guest Experience Concierge, your personality is key! Make sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest. This will demonstrate that you truly understand the importance of creating a welcoming atmosphere.
✨Know the Company Culture
Familiarise yourself with Village Hotel Club's values and culture. They emphasise fun, individuality, and excellent customer service. Be prepared to discuss how your own values align with theirs and share examples of how you've contributed to a positive environment in previous roles.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries and complaints. Think of specific situations from your past experiences where you successfully resolved issues or enhanced a customer's experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
