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For Companies At a Glance
- Tasks: Help potential members find their perfect fitness match and showcase our amazing facilities.
- Company: Join a vibrant team at Village Hotel Club, where fun meets fitness.
- Benefits: Enjoy free gym membership, discounts on stays, food, and wellness programmes.
- Other info: Flexible hours, supportive environment, and exciting career development opportunities.
- Why this job: Make a real impact on people's fitness journeys while having fun at work.
- Qualifications: Great people skills, passion for fitness, and a drive to exceed targets.
The predicted salary is between 24000 - 32000 £ per year.
About the Role
The first step on the road to fitness is making the decision to get started. Joining a gym is a little like dating. You want to know what you’re committing to, whether you have the time to fit it into your busy social schedule, and that the relationship offers you what you’re dreaming of. As Membership Advisor, it’s your job to ensure a perfect match. You’ll bring that vibrant personality and oh-so-lovable nature to showcase our facilities to potential new members. You’ll get to know what they’re looking for, what they hope to achieve and demonstrate how Village Gym is their match made in heaven.
You love meeting new people, so you’ll enjoy getting to know potential new members, by phone or in person when you give them a grand tour of the club. You’ll match their individual needs to the facilities we have on offer, to ensure their fitness journey gets off to a great start. Plus, advise on additional products and services to help them smash those fitness goals.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Benefits
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on food and drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many high street brands and supermarkets.
- A range of well-being and healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Employees Mental Wellbeing first with mental health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent reward and recognition incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted health cash plan and sick pay insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company pension scheme.
- Life insurance.
Requirements
- A natural ability to interact with all types of people, use effective selling techniques and a belief in sales through service.
- A passion for leisure, fitness and customer service.
- An ability to understand the individual needs and wants of our members and tailor your service and communication around them.
- A drive to achieve and exceed targets.
- A team mentality, forming great relationships within leisure and other departments.
Compensation
Compensation: To be discussed. This role is offered with uncapped commission, realistic OTE of an additional £4,800 per annum.
Leisure Membership Advisor employer: Village Hotels - Newcastle - Leisure
Contact Detail:
Village Hotels - Newcastle - Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Membership Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Village Gym's vibe online. This will help you connect with the team and show that you're genuinely interested in being part of their fun and lively environment.
✨Tip Number 2
Practice your people skills! As a Leisure Membership Advisor, you'll be chatting with loads of potential members. Role-play with a friend or family member to get comfortable showcasing your personality and making those connections.
✨Tip Number 3
Prepare some questions! When you meet the team, ask about their experiences and what they love most about working at Village Gym. This shows you're keen and helps you figure out if it's the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Village Gym family. Let's get you started on this exciting journey!
We think you need these skills to ace Leisure Membership Advisor
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your vibrant personality shine through. Use a friendly tone and don’t be afraid to show your passion for fitness and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Leisure Membership Advisor. Mention specific examples of how you've successfully interacted with people or met targets in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Village Hotels - Newcastle - Leisure
✨Know Your Stuff
Before the interview, make sure you’re familiar with Village Gym’s facilities and services. Research their offerings and think about how they align with potential members' needs. This will help you demonstrate your understanding of the role and show that you’re genuinely interested in helping others on their fitness journey.
✨Show Off Your Personality
As a Leisure Membership Advisor, your vibrant personality is key! During the interview, let your true self shine through. Share personal anecdotes or experiences that highlight your passion for fitness and customer service. Remember, they want someone who can connect with potential members and make them feel welcome.
✨Practice Active Listening
During the interview, be sure to listen carefully to the questions being asked. This shows that you value communication and understand the importance of tailoring your approach to individual needs. You might even want to ask follow-up questions to clarify what they’re looking for in a candidate.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios where you might have to demonstrate how you would interact with a potential member. Practice these scenarios beforehand, focusing on how to identify their needs and match them with the right services. This will not only boost your confidence but also showcase your selling-through-service skills.