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Our hotels never sleep and our first‑class customer service never stops. As a Night Porter you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solve problems and support all departments, from check‑in through to room service and bar service.
Job location: Village Hotel Club (Aberdeen to Bournemouth and more).
Compensation: To be discussed.
Responsibilities
- Deliver exceptional customer service throughout the night.
- Support check‑in, room service orders, and bar service.
- Think on your feet and proactively solve problems.
- Support all departments and maintain a seamless guest experience.
Requirements
- Know what great customer service looks like.
- Ability to resolve guest issues efficiently and positively.
- Work on your own initiative.
- Forge and maintain strong relationships with all departments.
- Successful DBS check required.
Benefits
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels from £35 with a friend, plus excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
- Mental wellbeing first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
- *T&C’s apply based on your contract.
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Contact Detail:
Village Hotels - Maidstone - Reception / Nights Recruiting Team
How to prepare for a job interview at Village Hotels - Maidstone - Reception / Nights
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night Porter entails. Familiarise yourself with the responsibilities like supporting check-ins and room service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key, prepare examples from your past experiences where you resolved guest issues or provided outstanding service. This will show that you know what great service looks like and can deliver it consistently.
✨Think on Your Feet
During the interview, be ready to discuss scenarios where you had to think quickly and solve problems. Employers love candidates who can handle unexpected situations, so share specific instances where you successfully navigated challenges.
✨Build Rapport with the Interviewer
Establishing a connection with your interviewer can go a long way. Be friendly, engage in small talk, and show genuine interest in the hotel and its culture. This will help you stand out as a personable candidate who fits well within their team.