At a Glance
- Tasks: Ensure exceptional service throughout the night, supporting all departments and enhancing guest experiences.
- Company: Join Village Hotel Club, where personality and fun are at the heart of our vibrant culture.
- Benefits: Enjoy health memberships, discounts on stays, food, and drinks, plus flexible hours and well-being support.
- Other info: Flexible working hours, regular team events, and excellent career development opportunities.
- Why this job: Be part of a lively team, making a real impact on guests' experiences while having fun.
- Qualifications: Great customer service skills and the ability to solve problems efficiently.
The predicted salary is between 20000 - 30000 £ per year.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Benefits:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- Mobile Gaming training platform for training across several hotel areas.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- Well-being and healthcare benefits and monthly programs to support mental health.
- Mental Health first aiders and up to 2 mental health days annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Employee Assistance Programme offering support and counselling.
- Flexible working hours.
- Fun, supportive and inclusive work environment with regular team events.
- Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- Host of BIG People Days to celebrate, reward and recognise employees and communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
All offers are subject to T&C’s based on your contract.
Night Porter Role:
As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will think on your feet, proactively solve problems and be versatile, supporting all departments. This is a varied role, where you will be involved in every step of our customer journey, from check-in through to preparing room-service orders and serving on the bar.
Qualifications:
- Know what great customer service looks like.
- Ability to resolve guest issues efficiently and positively.
- Able to work on your own initiative.
- Know what a good job looks like.
- Forge and maintain strong relationships with all departments.
All offers are subject to a successful DBS check in this role.
Compensation: To be discussed.
Come and be part of something new & something special – Work, Grow & Play the Village Way!
Night Porter in Knowsley employer: Village Hotels - Liverpool - Reception / Nights
At Village Hotel Club, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates individuality and fun. As a Night Porter, you'll enjoy a range of benefits including complimentary health and wellness membership, generous discounts on stays and dining, and excellent training opportunities through our Rising Stars and Talent Academy programmes. With flexible working hours and a supportive environment, we ensure that every team member feels valued and has the chance to grow both personally and professionally.
Contact Details:
Village Hotels - Liverpool - Reception / Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Knowsley
✨Tip Number 1
Get to know the company culture! Village Hotel Club is all about personality and fun, so when you’re networking or chatting with staff, show your enthusiasm and let your own personality shine through. This will help you stand out as someone who fits right in!
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll need to handle guest issues efficiently. Think of scenarios where you might need to resolve problems and role-play them with a friend. This will prepare you for those tricky situations during the interview.
✨Tip Number 3
Be proactive! During your interview, share examples of times you've taken initiative in previous roles. Show how you can think on your feet and support different departments, just like the job description mentions. It’ll demonstrate that you’re ready to jump in and help wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates. Don’t miss out on the chance to be part of something special at Village Hotel Club!
We think you need these skills to ace Night Porter in Knowsley
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We love individuality, so don’t be afraid to show us who you are and what makes you unique.
Tailor Your Application:Make sure to customise your application for the Night Porter role. Highlight your customer service skills and any relevant experience that shows you can think on your feet and solve problems like a pro.
Show Enthusiasm:We want to see your excitement about joining our team! Mention why you’re interested in working at Village Hotel Club and how you can contribute to our fun and lively environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at Village Hotels - Liverpool - Reception / Nights
✨Show Your Personality
At Village Hotel Club, they value individuality and fun. Be yourself during the interview! Share your unique experiences and how they relate to providing exceptional customer service. This will help you stand out and show that you fit their lively culture.
✨Demonstrate Problem-Solving Skills
As a Night Porter, you'll need to think on your feet. Prepare examples of past situations where you've successfully resolved issues or improved guest experiences. This will showcase your ability to handle challenges effectively, which is crucial for the role.
✨Know the Company Culture
Familiarise yourself with Village Hotel Club's values and benefits. Mention specific perks like the health and wellness membership or the fun team events during your interview. This shows that you're genuinely interested in being part of their community and understand what makes them special.
✨Ask Thoughtful Questions
Prepare some questions that reflect your interest in the role and the company. Inquire about the training programmes or how they support mental health. This not only demonstrates your enthusiasm but also helps you gauge if the environment aligns with your values.
