At a Glance
- Tasks: Lead the night shift, ensuring exceptional hospitality and guest satisfaction.
- Company: Village, where personality and genuine connections matter.
- Benefits: Gym memberships, discounted hotel stays, and 50% off food for you and friends.
- Other info: Join a supportive culture that values teamwork and personal growth.
- Why this job: Be the face of Village at night and inspire your team to excel.
- Qualifications: Friendly attitude and energy are more important than experience.
The predicted salary is between 25000 - 30000 £ per year.
Your focus is managing the Reception and front of house areas in line with company guidelines and brand standards. You are the face of Village during the night shift, driving consistently high standards of hospitality and inspiring your team to truly excel. You will ensure check out is the final stop to confirm our guests leave happy, satisfied, and looking forward to their next visit.
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.
Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need.
We live our culture through four simple commitments:
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose. We deliver our Front of House KPIs consistently, which impacts the overall EBITDA for the hotel.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and work effectively with all other departments within the hotel.
- We Care: We care about our impact on guests, the community, and each other. We create an engaged team through development opportunities, reward, recognition, and a strong culture of teamwork and support.
As our Night Manager, you are leading the hotel through the night. We trust you to handle:
- The Ultimate Welcome: Delivering a warm, vibrant welcome to all late arrivals and assisting guests in a friendly, courteous, and professional manner.
- Commercial Hustle: Reviewing wage costs, driving the use of Opera to note special requirements, balancing accounts daily, and taking every opportunity to upsell rooms.
- Problem Solving: Dealing efficiently with reservations and handling any complaints politely and positively to resolve issues in a timely manner.
- Inspirational Leadership: Recruiting great people, tracking daily reports, and benchmarking individual team members' performance against high-performance behaviours.
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage daily and weekly checks, investigate any discrepancies, and implement procedures to reduce mistakes.
We Empower & Elevate our people. If you want Room to Grow, we provide the support to help you assist in the production of budgets by liaising with your Financial Controller. We constantly Innovate & Progress so we can Inspire Excellence and smash our targeted Guest Rate results together.
The Perks: What’s In It For You?
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 34 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
We are not looking for perfect CVs, we are looking for great leaders. If you enjoy building an engaged team and taking full responsibility for our guests' safety and satisfaction throughout the night, we want to hear from you.
Bring your personality, your drive, and your ambition. Hit apply, tell us why you love working with people, and let's see if we are a match.
Please note - All offers are subject to successful DBS checks in this role.
Night Manager in Leeds employer: Village Hotels - Leeds North - Reception / Nights
At Village, we pride ourselves on fostering a vibrant and inclusive work culture where personality and genuine connections are at the heart of everything we do. As a Night Manager, you'll not only lead a dedicated team but also enjoy exceptional benefits like discounted hotel stays, gym memberships, and a strong commitment to your personal growth and well-being. Join us in creating memorable experiences for our guests while thriving in an environment that values respect, teamwork, and empowerment.
Contact Details:
Village Hotels - Leeds North - Reception / Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Village Hotels - Leeds North - Reception / Nights. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Village Hotels - Leeds North - Reception / Nights
Don't be shy about reaching out to Village Hotels - Leeds North - Reception / Nights directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Village Hotels - Leeds North - Reception / Nights and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Village Hotels - Leeds North - Reception / Nights
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
