At a Glance
- Tasks: Lead the reception team to create unforgettable guest experiences and train staff.
- Company: Village Hotel Club, where personality and fun are at the heart of hospitality.
- Benefits: Free health membership, discounts on stays, food, and drinks, plus flexible hours.
- Other info: Enjoy a supportive environment with exciting training and career growth opportunities.
- Why this job: Join a vibrant team and make a real impact on guests' first impressions.
- Qualifications: Great personality, strong communication skills, and a passion for guest service.
The predicted salary is between 25000 - 30000 £ per year.
First impressions are the most important right? The reception team at Village Hotel Club are the first friendly face our guests see and sometimes the last before they depart. From reception, you will support the team to ensure that every guest gets a warm, vibrant Village Hotel Club welcome. You will support in training your teams to become the Guru’s of the hotel offering and the local area. Nothing is too much trouble. Creating a can do attitude so our guests know that nothing is too much!
Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Benefits:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
What we need from you:
- Personality, and bags of it.
- A great memory, to add that personal touch for returning guests.
- Proactive problem solver.
- A passion for delivering the best guest experience.
- Strong communication.
- Team player and ability to partner with other departments.
Compensation: To be discussed.
Host Team Leader in Dukinfield employer: Village Hotels - Hyde - Reception / Nights
At Village Hotel Club, we pride ourselves on being an exceptional employer that values personality, individualism, and fun. Our vibrant work culture fosters a supportive environment where team members can thrive through excellent training and development opportunities, including our Rising Stars and Talent Academy programmes. With fantastic benefits such as complimentary health memberships, generous discounts, and a focus on mental well-being, we ensure that our employees feel valued and empowered to deliver outstanding service to our guests.
Contact Details:
Village Hotels - Hyde - Reception / Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Host Team Leader in Dukinfield
✨Tip Number 1
First off, make sure you know the company inside out! Research Village Hotel Club and understand their vibe. This way, when you walk in for an interview, you can show them you’re not just another candidate but someone who truly gets their culture.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm and vibrant atmosphere, think of examples from your past where you’ve gone above and beyond for guests or customers. Share those stories during your chat!
✨Tip Number 3
Don’t forget to showcase your personality! Village Hotel Club loves individuality, so let your true self shine through. Whether it’s your sense of humour or your unique approach to problem-solving, make sure they see the real you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining a fun and supportive team that values your contributions.
We think you need these skills to ace Host Team Leader in Dukinfield
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Let your personality shine through in your application. Use a friendly tone and share experiences that highlight your vibrant character, just like we do at Village Hotel Club.
Tailor Your Application:Make sure to customise your application for the Host Team Leader role. Highlight your relevant experience and skills that align with our values of fun, individuality, and exceptional guest service. We love seeing how you can contribute to our lively atmosphere!
Be Specific About Your Experience:When discussing your past roles, be specific about how you've created memorable experiences for guests. Share examples of how you've solved problems or trained others, as this shows us you're ready to lead and inspire our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for all the exciting opportunities we have at Village Hotel Club. We can’t wait to hear from you!
How to prepare for a job interview at Village Hotels - Hyde - Reception / Nights
✨Show Your Personality
Since the role is all about creating a warm and vibrant atmosphere, let your personality shine through during the interview. Be yourself and don’t be afraid to show your enthusiasm for hospitality. Remember, they’re looking for someone who can bring energy and fun to the team!
✨Know the Hotel Inside Out
Do your homework on Village Hotel Club! Familiarise yourself with their services, values, and what makes them stand out from the competition. This will not only impress the interviewers but also help you demonstrate how you can contribute to their unique guest experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest interactions. Think of examples from your past experiences where you’ve gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. This shows your interest in the role and the company. You might ask about the training programmes or how the team celebrates successes. It’s a great way to engage and leave a lasting impression!
