At a Glance
- Tasks: Lead the lobby team, resolve guest complaints, and drive upselling strategies.
- Company: Village, a unique hospitality brand focused on genuine connections.
- Benefits: Gym memberships, discounted hotel stays, and 50% off food for you and friends.
- Other info: Opportunities for growth, training, and a supportive work culture.
- Why this job: Join a vibrant team where your energy and attitude make a real difference.
- Qualifications: Friendly, positive attitude with a passion for hospitality and teamwork.
The predicted salary is between 22050 - 26950 £ per year.
The Role Outline: Your Shift at a Glance
As our Host Assistant Manager, you are the operational anchor of the lobby. You will act as the crucial link between the manager's commercial strategy and the team's reality on the floor. This means stepping in to resolve complex complaints, coaching the team to hit their upsell targets, and ensuring every arrival feels genuinely welcomed.
Why Village? At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.
How the Village Thrives
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
- We Care: We care about our impact on guests, the community, and each other.
Your Shift: What You’ll Actually Be Doing
As our Host Assistant Manager, you are the engine of the shift. We trust you to handle:
- The Frontline Leadership: Driving an energetic welcome across the desk. You will step in to support the team during peak times, resolving complaints politely and positively on the spot before they elevate, and ensuring every guest leaves with a great impression.
- The Commercial Drive: Translating the manager's strategy into daily action. You will coach the team to upsell Upper Deck rooms, push for 100% Club Fill nights, and ensure everyone understands how their daily targets impact the hotel's overall budget.
- The Systems & Control: Championing the Opera system to ensure all special requests are logged and guest accounts are perfectly balanced. You will review wage costs using Rota Horizon, investigate discrepancies, and assist in producing accurate budgets.
- The People Development: Fostering a supportive culture where the team wants to perform. You will help recruit top talent, run engaging updates, and benchmark performance using quantifiable application velocity metrics to ensure internal growth is always a priority.
How We Succeed Together We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.
Selling Our Benefits
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 35 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
Think You’ve Got the Right Energy?
Assistant Reception/Host Manager employer: Village Hotels - Edinburgh - Reception / Nights
At Village, we pride ourselves on fostering a vibrant and inclusive work culture where personality and genuine connections are at the heart of everything we do. As an Assistant Reception/Host Manager, you'll not only lead a dynamic team but also enjoy exceptional benefits like discounted hotel stays, gym memberships, and extensive support for your personal and professional growth. With a commitment to empowering our staff and creating memorable experiences for both guests and colleagues, Village is the perfect place for those looking to thrive in a rewarding hospitality career.
Contact Details:
Village Hotels - Edinburgh - Reception / Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception/Host Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Village Hotels - Edinburgh - Reception / Nights. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Village Hotels - Edinburgh - Reception / Nights
Don't be shy about reaching out to Village Hotels - Edinburgh - Reception / Nights directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Reception/Host Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Village Hotels - Edinburgh - Reception / Nights and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Village Hotels - Edinburgh - Reception / Nights
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
