At a Glance
- Tasks: Be the vibrant face of the hotel, welcoming guests and ensuring a pristine lobby.
- Company: Join Village, where hospitality meets personality and genuine connections.
- Benefits: Enjoy gym memberships, discounted hotel stays, and 50% off food and drink.
- Other info: Great opportunities for career growth and 24/7 mental health support.
- Why this job: Shine in a dynamic night role that values your energy and guest experience skills.
- Qualifications: Looking for bubbly personalities with exceptional interpersonal skills.
The predicted salary is between 22000 - 26000 £ per year.
The Role Outline: Your Shift at a Glance
While the rest of the world sleeps, you are the absolute face of the hotel. We are looking for a Night Reception Host who can bring a warm, vibrant welcome to late arrivals and a friendly Village farewell to the early risers. Forget a quiet, hidden back-office shift. You will own the lobby, ensuring a constant presence in the reception area to look after our guests, handle telephone enquiries, and keep the front of house looking pristine.
Why Village?
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to take ownership, learn new skills, and grow their careers.
Working nights takes a special kind of energy. If you are a naturally bubbly, approachable person who thrives on autonomy, loves helping people, and doesn’t lose their spark at 3 AM, we will give you the platform to shine. Because it really does take a Village.
How the Village Thrives
- We Can & We Do: We show up to make a genuine difference. You will confidently direct late-night guests to our self-check-in terminals, provide expert assistance, and accurately complete the necessary administrative elements for the night audit and reception department.
- We Will: Treat each other with respect and dignity. No ego, no drama. You will handle any late-night complaints politely and positively, making every effort to resolve them there and then before escalating to your manager.
- We Care: We care about our impact on guests and the business. You will take every opportunity to talk up and upsell our fantastic F&B facilities, gym memberships, and meetings and events for the days ahead.
Your Shift: What You’ll Actually Be Doing
- The Warmest Welcome & Farewell: Greeting night owls and early corporate travellers with an exceptional, positive attitude that leaves a lasting impression.
- Lobby Pride: Assisting with keeping all front of house areas completely clean, tidy, and welcoming, including clearing away any late-night crockery or glassware.
- Hotel Expertise: Demonstrating full knowledge of our hotel’s facilities and being able to confidently chat about other hotels across the group.
- Night Operations & Safety: Attending briefings, operating hotel cash handling with absolute accuracy, and staying strictly aware of all health, safety, security, and emergency procedures overnight.
How We Succeed Together
We do not micromanage, especially on nights. We believe in Ownership & Integrity, giving you the autonomy to manage the desk, assist guests in a courteous and professional manner, and handle the night routine smoothly.
We Empower & Elevate our people. If you want Room to Grow, we provide the training to develop your hospitality career. We constantly Innovate & Progress so we can Inspire Excellence, relying on your highly effective communication skills to keep our high standards alive 24/7.
The Perks: What’s In It For You?
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 34 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
Think You’ve Got the Right Energy?
We are not looking for corporate robots, we are looking for a 'larger than life' personality who loves the night shift. If you have exceptional interpersonal skills, a passion for guest experience, and the ability to adapt to any situation, we want to hear from you.
Bring your personality, your drive, and your night-owl ambition. Hit apply, tell us why you love the hotel environment, and let's see if we are a match.
Host Team Member in Coventry employer: Village Hotels - Coventry - Reception / Nights
At Village, we pride ourselves on creating a vibrant and supportive work environment where personality and genuine connections are at the heart of our hospitality. As a Night Reception Host, you'll enjoy autonomy in your role while being backed by a team that values respect, integrity, and personal growth. With fantastic perks like discounted hotel stays, gym memberships, and a commitment to mental health support, Village is an excellent employer for those looking to thrive in the hospitality industry.
Contact Details:
Village Hotels - Coventry - Reception / Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Host Team Member in Coventry
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Village Hotels - Coventry - Reception / Nights. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Village Hotels - Coventry - Reception / Nights
Don't be shy about reaching out to Village Hotels - Coventry - Reception / Nights directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host Team Member in Coventry
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Village Hotels - Coventry - Reception / Nights and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Village Hotels - Coventry - Reception / Nights
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
