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- Tasks: As a Night Porter, you'll ensure exceptional service and support all departments throughout the night.
- Company: Join Village Hotel Club, where we embrace personality and create lively spaces for guests.
- Benefits: Enjoy discounts on stays, food, wellness memberships, and flexible working hours.
- Why this job: Be part of a fun, inclusive team with excellent training and opportunities for growth.
- Qualifications: Great customer service skills and the ability to resolve issues efficiently are essential.
- Other info: Guaranteed day off for your birthday and exciting team events await you!
The predicted salary is between 20000 - 28000 £ per year.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check in through to preparing room service orders and serving on the bar.
But what we need from you:
- Know what great customer service looks like.
- Ability to resolve guest issues efficiently and positively.
- Able to work on your own initiative.
- Know what a good job looks like.
- Forge and maintain strong relationships with all departments.
Please note - All offers are subject to a successful DBS check in this role.
Come and be part of something new & something special - Work, Grow & Play the Village Way!
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Night Porter employer: Village Hotels - Cheadle
Contact Detail:
Village Hotels - Cheadle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Village Hotel Club's unique culture. They value personality and fun, so think about how you can showcase your own individuality during the interview. Be ready to share examples of how you've provided excellent customer service in lively environments.
✨Tip Number 2
Highlight your problem-solving skills. As a Night Porter, you'll need to think on your feet and resolve guest issues efficiently. Prepare some scenarios where you've successfully tackled challenges in previous roles to demonstrate your capability.
✨Tip Number 3
Show your versatility by discussing experiences where you've supported multiple departments or taken on varied tasks. This will align well with the role's requirement to be adaptable and proactive in a busy hotel environment.
✨Tip Number 4
Research the benefits offered by Village Hotel Club and think about how they resonate with you. Being able to discuss specific perks, like the health and wellness membership or training opportunities, shows your genuine interest in being part of their team.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Night Porter role. Highlight your customer service skills and ability to work independently, as these are key aspects of the job.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality or customer service. Use specific examples that demonstrate your problem-solving abilities and how you've provided excellent service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Village Hotel Club and how you can contribute to their lively and fun environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Village Hotels - Cheadle
✨Show Your Personality
Village Hotel Club values individuality and fun, so don't be afraid to let your personality shine through during the interview. Share anecdotes that highlight your unique approach to customer service and how you can contribute to their lively atmosphere.
✨Demonstrate Problem-Solving Skills
As a Night Porter, you'll need to think on your feet. Prepare examples of past experiences where you've successfully resolved guest issues or handled unexpected situations. This will show your ability to remain calm and effective under pressure.
✨Understand the Role
Familiarise yourself with the responsibilities of a Night Porter. Be ready to discuss how you would manage tasks like check-ins, room service, and bar service. Showing that you understand the role will demonstrate your commitment and readiness to jump in.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the company culture at Village Hotel Club. This not only shows your interest in the position but also helps you gauge if it's the right fit for you.
