At a Glance
- Tasks: Welcome guests with a vibrant smile and ensure their stay is unforgettable.
- Company: Join the lively Village Hotel Club, where personality and fun thrive.
- Benefits: Enjoy discounts, wellness memberships, and exciting training opportunities.
- Other info: Celebrate milestones with us and enjoy a supportive work environment.
- Why this job: Be part of a dynamic team that values individuality and creativity.
- Qualifications: Bring your personality, problem-solving skills, and passion for guest experiences.
The predicted salary is between 20000 - 25000 £ per year.
First impressions are the most important right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest gets a warm, vibrant Village Hotel Club welcome. A font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they are even problems. Nothing is too much trouble.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Benefits:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
What we need from you:
- Personality, and bags of it
- A great memory, to add that personal touch for returning guests
- Proactive problem solver
- A passion for delivering the best guest experience
- Strong communication
- Team player and ability to partner with other departments
Come and be part of something new & something special - Work, Grow & Play the Village Way!
Host Team Member employer: Village Hotels - Ashton - Reception / Nights
At Village Hotels, we pride ourselves on creating a vibrant and inclusive work environment where personality and individuality are celebrated. As a Host Team Member in Ashton, you'll enjoy fantastic benefits such as complimentary health and wellness memberships, generous discounts on stays and dining, and exceptional training opportunities through our innovative programmes. Join us to not only deliver outstanding guest experiences but also to thrive in a supportive culture that prioritises your well-being and professional growth.
Contact Details:
Village Hotels - Ashton - Reception / Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Host Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Village Hotels. Understand their vibe, values, and what makes them stand out. This way, you can show off your knowledge and enthusiasm during the chat!
✨Tip Number 2
Practice your people skills! As a Host Team Member, you'll be the friendly face welcoming guests. Role-play with a mate or in front of the mirror to nail that warm, vibrant greeting. Remember, personality is key!
✨Tip Number 3
Think about scenarios! Prepare for questions about how you'd handle tricky situations or guest complaints. Show that you're a proactive problem solver who can think on your feet. We want to see that you can keep things running smoothly!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you’re genuinely interested in being part of the Village Hotels family. Don’t miss out on this opportunity to work, grow, and play with us!
We think you need these skills to ace Host Team Member
Some tips for your application 🫡
Be Yourself:We want to see your personality shine through in your application! Don’t be afraid to let your unique traits and experiences show. Remember, we’re all about embracing individuality at Village Hotels.
Show Your Knowledge:Make sure to highlight your understanding of the hotel and local area. We love candidates who can recommend local hotspots or share insights about our services. It shows you’re proactive and ready to deliver that warm welcome!
Tailor Your Application:Take a moment to customise your application for the Host Team Member role. Mention specific skills or experiences that align with what we’re looking for, like problem-solving or communication skills. It’ll make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Village Hotels - Ashton - Reception / Nights
✨Show Your Personality
Since Village Hotels values personality and individualism, let your true self shine during the interview. Share personal anecdotes that highlight your unique traits and how they can enhance the guest experience.
✨Know Your Stuff
Familiarise yourself with the hotel and local area before the interview. Be prepared to discuss local attractions and amenities, as well as how you would recommend them to guests. This shows your proactive approach and knowledge.
✨Demonstrate Problem-Solving Skills
Think of examples where you've successfully solved problems in previous roles. During the interview, share these stories to illustrate your proactive problem-solving abilities, which are crucial for a Host Team Member.
✨Emphasise Teamwork
Village Hotels thrives on collaboration, so be ready to discuss your experiences working in teams. Highlight how you’ve partnered with other departments to create a seamless guest experience, showcasing your strong communication skills.
