Host Team Leader - Guest Experience & Upsell in Kingswells

Host Team Leader - Guest Experience & Upsell in Kingswells

Kingswells Full-Time On-site
Village Hotels - Aberdeen - Reception / Nights

Village is seeking a Host Manager to lead the lobby team, delivering a warm welcome and personal experience even when guests use self-check-in tech. You’ll read guest needs, resolve issues on the spot, and ensure a memorable check-out that encourages return visits.

You’ll drive upselling, manage wage costs to align with brand standards, and push the team to hit ADR and 100% Club Fill targets while fostering a supportive culture.

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Village Hotels - Aberdeen - Reception / Nights

Contact Details:

Village Hotels - Aberdeen - Reception / Nights Recruitment Team