At a Glance
- Tasks: Deliver exceptional customer service and support various hotel departments throughout the night.
- Company: Join Village Hotels, a fun and lively hospitality brand with a modern twist.
- Benefits: Enjoy discounts on stays, food, wellness memberships, and flexible working hours.
- Other info: Celebrate milestones with anniversary rewards and enjoy a supportive work environment.
- Why this job: Be part of a dynamic team that values personality and offers great career growth.
- Qualifications: Experience in hospitality, strong communication skills, and a problem-solving mindset.
The predicted salary is between 22000 - 25000 £ per year.
Here at Village Hotel Club we are all about embracing personality, individualism and fun. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. Our hotels never sleep and our first‑class customer service never stops. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check‑in through to preparing room service orders and serving on the bar.
Benefits:
- Complimentary Health and Wellness Membership at your home Club for you and a family member or friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A mobile gaming training platform that lets you train across several areas in the hotels.
- Discounts and cashback offers on many high‑street brands and supermarkets.
- A range of well‑being and healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
- Mental health first aiders and up to two mental health days to utilise annually.
- Financial well‑being support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- Fun, supportive and inclusive work environment with regular team events.
- Excellent reward and recognition incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Guaranteed birthday off.
- Discounted health cash plan and sick pay insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company pension scheme.
- Life insurance.
Responsibilities:
- Know what great customer service looks like.
- Ability to resolve guest issues efficiently and positively.
- Be able to work on your own initiative.
- Forge and maintain strong relationships with all departments.
- Prepare and serve room service orders and bar duties throughout the night.
- Assist with check‑in and check‑out procedures.
- Support other departments as required.
Qualifications:
- Experience in a hospitality or customer service role.
- Strong communication skills.
- Ability to think on your feet and solve problems quickly.
- Flexibility to work nights and shift patterns.
- Commitment to deliver exceptional customer experience.
All offers are subject to a successful DBS check in this role.
Night Porter in Swindon employer: Village Hotel
At Village Hotels in Swindon, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates individuality and fun. As a Night Porter, you'll enjoy a range of benefits including complimentary health memberships, generous discounts, and excellent training opportunities, all while being part of a dynamic team dedicated to delivering exceptional service around the clock. With flexible working hours and a supportive environment, Village Hotels is an ideal place for those seeking meaningful employment and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Swindon
✨Tip Number 1
Get to know the company culture! Village Hotels is all about personality and fun, so when you’re networking or chatting with current employees, show your enthusiasm and let your own personality shine through. This will help you stand out as a great fit for their lively environment.
✨Tip Number 2
Practice your problem-solving skills! As a Night Porter, you'll need to think on your feet. Try role-playing different scenarios with friends or family to get comfortable with handling guest issues efficiently. The more prepared you are, the more confident you'll feel during interviews.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in joining the Village Hotels team. Plus, it’s a great way to keep track of your applications and stay updated on any new opportunities that pop up.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Mention something specific from your conversation to remind them why you’d be a fantastic addition to their night team.
We think you need these skills to ace Night Porter in Swindon
Some tips for your application 🫡
Show Your Personality:At StudySmarter, we love individuality! Make sure your application reflects who you are. Use a friendly tone and let your personality shine through in your cover letter and CV.
Tailor Your Application:Don’t just send the same old CV everywhere. Take a moment to tweak your application for the Night Porter role. Highlight your relevant experience in hospitality and customer service to show us why you're the perfect fit!
Be Specific About Your Skills:We want to know what makes you stand out! When listing your skills, be specific about how they relate to the responsibilities of the Night Porter role. Mention any problem-solving experiences or times you've delivered exceptional service.
Apply Through Our Website:Ready to take the plunge? We encourage you to apply directly through our website. It’s the best way for us to see your application and get you on board with our fun and lively team!
How to prepare for a job interview at Village Hotel
✨Know the Company Culture
Before your interview, take some time to understand Village Hotels' vibe. They’re all about personality and fun, so think about how you can showcase your individuality while aligning with their lively atmosphere.
✨Demonstrate Customer Service Skills
Be ready to share specific examples of how you've provided excellent customer service in the past. Think about times when you resolved issues quickly or went above and beyond for a guest—this will show you understand what great service looks like.
✨Show Your Problem-Solving Ability
Since the role requires thinking on your feet, prepare to discuss scenarios where you had to solve problems under pressure. Highlight your ability to stay calm and find solutions, as this is crucial for a Night Porter.
✨Ask Insightful Questions
Prepare a few questions that show your interest in the role and the company. You might ask about the team dynamics during night shifts or how they support staff development. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
