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- Tasks: Ensure exceptional service throughout the night, supporting all departments and solving problems on the go.
- Company: Village Hotel Club, a lively and modern hospitality brand embracing personality and fun.
- Benefits: Free health membership, discounts on stays and food, flexible hours, and excellent training opportunities.
- Other info: Celebrate milestones with exciting events and enjoy a range of well-being benefits.
- Why this job: Join a vibrant team and make a real impact in a fun, supportive environment.
- Qualifications: Great customer service skills and ability to work independently.
The predicted salary is between 22000 - 26000 £ per year.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
We can offer you benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check in through to preparing room service orders and serving on the bar.
But what we need from you:
- Know what great customer service looks like.
- Ability to resolve guest issues efficiently and positively.
- Able to work on your own initiative.
- Know what a good job looks like.
- Forge and maintain strong relationships with all departments.
Please note - All offers are subject to a successful DBS check in this role.
Come and be part of something new & something special - Work, Grow & Play the Village Way!
Night Porter in Reading employer: Village Hotel
Contact Detail:
Village Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Reading
✨Tip Number 1
Get to know the company vibe! Before you step into that interview, check out Village Hotel Club's social media and website. Understand their culture of fun and individuality so you can show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for someone. This role is all about exceptional service, so be ready to share your stories during the chat.
✨Tip Number 3
Be prepared to think on your feet! The Night Porter role is dynamic, so come up with a few scenarios where you had to solve problems quickly. Show them you're versatile and ready for anything!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Village family. Let's get you that job!
We think you need these skills to ace Night Porter in Reading
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share a bit about what makes you unique – we love individualism!
Highlight Customer Service Skills: Since great customer service is key for us, make sure to showcase any relevant experience you have. Talk about how you've resolved guest issues or created memorable experiences for customers in the past.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mention specific examples that demonstrate your ability to think on your feet and work independently.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fun and lively team!
How to prepare for a job interview at Village Hotel
✨Show Your Personality
At Village Hotel Club, they value individuality and fun. Make sure to let your personality shine through during the interview. Share personal anecdotes that highlight your customer service skills and how you handle various situations.
✨Know the Role Inside Out
Familiarise yourself with the Night Porter responsibilities. Understand what exceptional customer service looks like and be ready to discuss how you would handle specific scenarios, like resolving guest issues or working independently during the night shift.
✨Demonstrate Team Spirit
Since the role involves collaborating with different departments, be prepared to talk about your experience working in a team. Highlight instances where you’ve forged strong relationships with colleagues and how that contributed to a positive work environment.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the company culture and the role. Inquire about their training programmes or how they support employee well-being. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.