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- Tasks: Lead the night team, ensuring exceptional service and safety across all hotel departments.
- Company: Join Village Hotel Club, where personality and fun are at the heart of our vibrant culture.
- Benefits: Enjoy health memberships, discounts on stays, food, and exciting training opportunities.
- Why this job: Be part of a lively environment that values individuality and offers real career growth.
- Qualifications: Great customer service skills and an intuitive problem solver.
- Other info: Flexible hours, team events, and a supportive atmosphere await you!
The predicted salary is between 30000 - 42000 £ per year.
Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As Night Manager you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. You will need to think on your feet, proactively solving problems and be versatile, supporting all hotel departments and managing the night team to keep everyone safe through the night.
Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
But what we need from you:
- Great Customer Service Skills.
- Intuitive problem solver.
- Ability to build relationships with other departments.
- An approachable personality.
Please note - All offers are subject to successful DBS checks in this role.
Come and be part of something new & something special - Work, Grow & Play the Village Way.
Night Manager employer: Village Hotel
Contact Detail:
Village Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Village Hotel Club. A friendly chat can lead to insider info about job openings and even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your unique self shine through. Remember, they’re looking for someone who fits into their fun and lively culture.
✨Tip Number 3
Be ready to think on your feet! Prepare for situational questions that test your problem-solving skills. Think of examples from your past where you’ve tackled challenges head-on, just like you would as a Night Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to land that dream job.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love individuality and want to see how you can bring your unique flair to the Night Manager role. Don't be afraid to be yourself!
Highlight Relevant Experience: Make sure to showcase any previous experience in customer service or management roles. We’re looking for intuitive problem solvers who can build relationships across departments, so give us examples of how you've done this before.
Tailor Your Application: Take a moment to tailor your application specifically for us at Village Hotel Club. Mention our lively atmosphere and how you can contribute to keeping our hotel buzzing throughout the night. It shows you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Village Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel and its services thoroughly. Familiarise yourself with the Pub and Grill offerings, health club facilities, and any unique features that set this hotel apart. This knowledge will help you demonstrate your enthusiasm and understanding of the role.
✨Showcase Your Customer Service Skills
As a Night Manager, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Think about how you can relate these stories to the lively and modern atmosphere of the Village Hotel Club.
✨Problem-Solving Scenarios
Expect to be asked about how you would handle various situations during the night shift. Prepare for hypothetical scenarios where you need to think on your feet. Practising your responses will help you feel more confident and ready to tackle any challenges that come your way.
✨Embrace the Fun Culture
Village Hotel Club values personality and fun, so don’t shy away from showing your own character during the interview. Share your ideas on how to create a vibrant atmosphere for both guests and staff. This will show that you’re not just a fit for the role, but also for the company culture.