At a Glance
- Tasks: Deliver exceptional service, solve problems, and support all departments during the night.
- Company: Join Village Hotel Club, where fun and individuality thrive in a modern environment.
- Benefits: Enjoy discounts, wellness memberships, flexible hours, and excellent training opportunities.
- Other info: Celebrate milestones with rewards and enjoy a supportive, inclusive workplace.
- Why this job: Be part of a lively team and create memorable experiences for guests.
- Qualifications: Great customer service skills and the ability to work independently.
The predicted salary is between 22000 - 26000 £ per year.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Benefits
- Complimentary Health and Wellness Membership at your home Club for you and a family member or friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, allowing you to experience our hospitality from £35 with a friend and even get an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift at our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A mobile gaming training platform that lets you train across several hotel areas.
- Discounts and cashback offers on many high street brands and supermarkets.
- A range of well-being and healthcare benefits and monthly well-being programmes for all employees to support mental health.
- Up to two mental health days to utilise annually along with mental health first aiders.
- Financial well-being support and salary drawdown via Wagestream.
- Employee Assistance Programme offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent reward and recognition incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Guaranteed birthday off.
- Discounted Health Cash plan and sick pay insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and local communities.
- Enhanced maternity and paternity benefits and pay.
- Company pension scheme.
- Life insurance.
Responsibilities
As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the night team, you will need to think on your feet, proactively solve problems and be versatile, supporting all departments. This is a varied role, where you will be involved in every step of our customer journey from check-in, through to preparing room-service orders and serving at the bar.
Requirements
- Know what great customer service looks like.
- Ability to resolve guest issues efficiently and positively.
- Can work on your own initiative.
- Know what a good job looks like.
- Forge and maintain strong relationships with all departments.
All offers are subject to a successful DBS check in this role.
Night Concierge: 24/7 Guest Experience & Bar Service employer: Village Hotel
At Village Hotel Club, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates individuality and fun. As a Night Concierge, you'll enjoy exceptional benefits such as complimentary health memberships, generous discounts on stays and dining, and extensive training opportunities to support your career growth. With a focus on employee well-being and a supportive team environment, we ensure that every member feels valued and empowered to deliver outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge: 24/7 Guest Experience & Bar Service
✨Tip Number 1
Get to know the company culture! Village Hotel Club is all about personality and fun, so show off your unique self during interviews. Be genuine and let your enthusiasm for the role shine through.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and what they love about working there. This can give you insider info and make you stand out.
✨Tip Number 3
Prepare for situational questions! Think of examples where you've provided great customer service or solved problems on the spot. The interviewers will want to see how you handle real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Village Hotel Club family.
We think you need these skills to ace Night Concierge: 24/7 Guest Experience & Bar Service
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share what makes you unique – it’s all about embracing individualism here at Village Hotel Club.
Tailor Your Application:Make sure to customise your application for the Night Concierge role. Highlight your customer service experience and any relevant skills that show you can think on your feet and solve problems like a pro. We love seeing how you fit into our lively environment!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. A well-structured application helps us see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits right there.
How to prepare for a job interview at Village Hotel
✨Show Your Personality
Since the Village Hotel Club values individualism and fun, let your personality shine during the interview. Share personal anecdotes that highlight your customer service skills and how you can contribute to creating a lively atmosphere.
✨Demonstrate Problem-Solving Skills
As a Night Concierge, you'll need to think on your feet. Prepare examples of past experiences where you've successfully resolved guest issues or handled unexpected situations. This will show your potential employer that you're proactive and resourceful.
✨Know the Company Culture
Familiarise yourself with the Village Hotel Club's ethos of fun and modern hospitality. Research their services and benefits, and be ready to discuss how you can enhance the guest experience in line with their values.
✨Ask Thoughtful Questions
Prepare some questions that reflect your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they celebrate employee achievements. This shows that you're genuinely interested in being part of their vibrant community.
