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- Tasks: Welcome guests with a vibrant smile and provide top-notch service.
- Company: Join the fun and lively Village Hotel Club team.
- Benefits: Enjoy discounts, wellness perks, and flexible hours.
- Other info: Great opportunities for growth and a supportive work environment.
- Why this job: Be the first friendly face and create memorable experiences for guests.
- Qualifications: Bring your personality, problem-solving skills, and love for teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Host Team Member
Location: Bournemouth, Dorset, UK, BH1 1
Application Deadline: 2025-11-01
Job Description
First impressions are the most important right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest gets a warm, vibrant Village Hotel Club welcome. A font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they are even problems. Nothing is too much trouble.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Benefits
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
What We Need From You
- Personality, and bags of it.
- A great memory, to add that personal touch for returning guests.
- Proactive problem solver.
- A passion for delivering the best guest experience.
- Strong communication.
- Team player and ability to partner with other departments.
Come and be part of something new & something special – Work, Grow & Play the Village Way!
#J-18808-Ljbffr
Host Team Member employer: Village Hotel
Contact Detail:
Village Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out Village Hotel Club's vibe online. We want to see that you’re not just a fit for the role, but also for our fun and lively environment.
✨Tip Number 2
Practice your warm welcome! As a Host Team Member, first impressions matter. Try rehearsing how you’d greet guests and share local recommendations. Show us your personality and enthusiasm!
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples where you’ve turned a tricky situation into a positive experience. We love proactive team players who can think on their feet.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you’re genuinely interested in joining our team at Village Hotel Club. Let’s make it happen!
We think you need these skills to ace Host Team Member
Some tips for your application 🫡
Be Yourself: We want to see your personality shine through in your application! Don’t be afraid to let your unique traits and experiences show. Remember, we’re all about embracing individuality here at Village Hotel Club.
Know Your Stuff: Do a bit of homework about us and the role. Familiarise yourself with what makes Village Hotel Club special and how you can contribute to our vibrant atmosphere. This will help you stand out in your written application!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that match the job description. We love seeing how you can bring your strengths to the Host Team Member role!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Village Hotel
✨Show Your Personality
As a Host Team Member, your personality is key! Be yourself during the interview and let your vibrant character shine through. Remember, they’re looking for someone who can create a warm and welcoming atmosphere, so don’t be afraid to show your enthusiasm.
✨Know Your Stuff
Familiarise yourself with the Village Hotel Club and its offerings. Research the local area too! Being able to recommend local attractions or answer questions about the hotel will demonstrate your commitment and knowledge, making you stand out as a candidate.
✨Practice Problem Solving
Think of examples where you've solved problems proactively in the past. They want someone who can tackle issues before they arise, so prepare a few scenarios that showcase your problem-solving skills and how you’ve made guests’ experiences better.
✨Team Player Mindset
Emphasise your ability to work well with others. The role requires collaboration with different departments, so share experiences where you’ve successfully partnered with teammates to enhance guest experiences. This will show that you’re not just a solo player but a valuable team member.