At a Glance
- Tasks: Be the friendly face of our hotel, ensuring every guest feels welcome and valued.
- Company: Join Village Hotel Club, where personality and fun are at the heart of our service.
- Benefits: Enjoy discounts on stays, food, and wellness memberships, plus flexible hours.
- Other info: Join a supportive team with excellent training and career growth opportunities.
- Why this job: Make a real impact on guest experiences in a lively, modern environment.
- Qualifications: Strong communication skills and a passion for delivering exceptional service.
The predicted salary is between 20000 - 25000 £ per year.
Personality, and bags of it – A great memory to add that personal touch for returning guests – Proactive problem solver – A passion for delivering the best guest experience – Strong communication – Team player able to partner with other departments.
The reception team at Village Hotel Club is the first friendly face our guests see. From reception, you will ensure that every guest gets a warm, vibrant Village Hotel Club welcome. You will be a font of knowledge, knowing every detail about the hotel and local area, making recommendations and solving problems before they arise. Nothing is too much trouble.
Work, Grow, Play! We embrace personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs opening across the country, we rely on you to deliver service that sets us head and shoulders above the competition.
Location: Birkenhead, Merseyside
Benefits:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast
- Friends and Family discounted stays from £49 including breakfast
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- 30% discount on and off shift in our Village Hotel Starbucks stores
- Excellent training and development including our Rising Stars and Talent Academy programmes
- A more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform
- Discounts and cashback offers on many High Street Brands and Supermarkets
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support mental health
- Pup? putting your Mental Well‑being first with Mental Health first aiders and up to 2 mental health days to utilise annually
- Financial wellbeing support and salary drawdown via Wagestream
- Access to our Employee Assistance Programme, offering support and counselling
- Flexible working hours
- A fun, supportive and inclusive work environment with regular team events
- Excellent Reward and Recognition Incentive schemes
- Anniversary rewards for key milestones of service
- Electric car salary sacrifice scheme
- Have your birthday off guaranteed
- Discounted Health Cash plan and Sick pay Insurance
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities
- Enhanced maternity and paternity benefits and pay
- Company Pension scheme
- Life Insurance
Reception & Guest Experience Host - Flexible Hours in Birkenhead employer: Village Hotel
At Village Hotel Club, we pride ourselves on creating a vibrant and inclusive work environment where personality and individuality are celebrated. As a Reception & Guest Experience Host in Birkenhead, you'll enjoy flexible hours, excellent training opportunities, and a range of benefits including complimentary health memberships and generous discounts. Join us to be part of a fun team that prioritises employee well-being and recognises your contributions with exciting rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Guest Experience Host - Flexible Hours in Birkenhead
✨Tip Number 1
Get to know the company culture! Before your interview, check out Village Hotel Club's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their lively team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing with a friend or family member. This will help you feel more confident when chatting with guests and colleagues during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to share these stories during your interview to demonstrate how you can handle any situation that comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Village Hotel Club family. Don’t miss out on this opportunity!
We think you need these skills to ace Reception & Guest Experience Host - Flexible Hours in Birkenhead
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Let your personality shine through in your application. Use a friendly tone and share a bit about what makes you unique – after all, we’re all about embracing individuality!
Highlight Your Guest Experience Skills:Make sure to showcase any previous experience you have in guest-facing roles. Talk about how you've gone above and beyond to create memorable experiences for guests. We love proactive problem solvers!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Village Hotel
✨Show Your Personality
This role is all about personality, so let yours shine! Be yourself during the interview and don’t be afraid to show your enthusiasm for creating a vibrant guest experience. Share personal anecdotes that highlight your unique approach to hospitality.
✨Know Your Stuff
Familiarise yourself with the hotel and local area before the interview. Being able to discuss local attractions or recommend activities will demonstrate your proactive problem-solving skills and your passion for delivering an exceptional guest experience.
✨Practice Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play common guest scenarios with a friend to showcase your ability to handle various situations with ease.
✨Emphasise Teamwork
As a team player, it’s important to convey how you work well with others. Prepare examples of past experiences where you collaborated with different departments to enhance guest satisfaction. This will show that you understand the importance of teamwork in delivering top-notch service.
