At a Glance
- Tasks: Keep our leisure facilities spotless and ensure a fantastic experience for our guests.
- Company: Join the vibrant Village Hotel Club team in a fun, modern environment.
- Benefits: Enjoy discounts, wellness memberships, and flexible working hours.
- Why this job: Be part of a lively team that values personality and individualism.
- Qualifications: Passion for hospitality and fitness, with great customer service skills.
- Other info: Opportunities for training and career growth in an exciting atmosphere.
The predicted salary is between 20000 - 25000 £ per year.
Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed.
So you’ll bring your passion for perfection to ensure our public areas are looking slick. Whether it’s sprucing up the studios, keeping the gym floor looking on form or perfecting the poolside, you’ll just love to stay on top of your game.
You recognise that our members have a certain standard when it comes to their fitness experience. So you’ll be hell-bent on making it one that keeps the smiles coming. Expect a varied day-to-day that includes cleanliness, hygiene, refining our awesome guest experience and taking care of the pool area. You’ll also be ready to take action and perform rescues to ensure the safety of our members in the pool area.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise.
Join us and we can offer you benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
But what we need from you:
- A passion for everything hospitality, leisure and fitness.
- A smile and ability to talk to everyone.
- The ability to deliver outstanding customer service leading to exceptional member satisfaction.
- Solutions orientated with an eye for spotting issues before they happen.
- Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe.
Please note - All offers are subject to a successful DBS check in this role.
Come and be part of something new & something special - Work, Grow & Play the Village Way!
Leisure Assistant in Birkenhead employer: Village Hotel
Contact Detail:
Village Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant in Birkenhead
✨Tip Number 1
Get to know the company culture! Before your interview, check out Village Hotel's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their awesome team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering outstanding service, think of examples from your past experiences where you went above and beyond for someone. This will help you shine during the interview.
✨Tip Number 3
Dress the part! While it’s important to be yourself, showing up looking smart and professional can make a great first impression. It shows you care about the opportunity and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Leisure Assistant in Birkenhead
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for hospitality, leisure, and fitness right from the start. Use your application to express why you love creating awesome experiences for guests and how you can contribute to our vibrant environment.
Be Personable: We want to know the real you! Make sure your personality shines through in your written application. A friendly tone and a genuine smile can go a long way in making a great first impression.
Highlight Relevant Experience: If you've got experience in customer service or leisure roles, shout about it! Share specific examples of how you've delivered outstanding service or tackled challenges in previous jobs to show us you're the right fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Village Hotel
✨Know the Company Culture
Before your interview, take some time to understand the vibe at Village Hotel Club. They value personality and fun, so think about how you can showcase your own individuality while aligning with their lively atmosphere.
✨Showcase Your Passion for Fitness
As a Leisure Assistant, your enthusiasm for fitness and hospitality is key. Be ready to share personal experiences that highlight your commitment to creating an exceptional guest experience and maintaining high standards in cleanliness and safety.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various situations, especially around pool safety and customer service. Think of examples where you've successfully resolved issues or improved a guest's experience.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions! Inquire about team events, training opportunities, or how they support employee well-being. This shows your genuine interest in being part of their community.