At a Glance
- Tasks: Lead a vibrant hotel team, ensuring exceptional guest experiences and driving commercial success.
- Company: Join Village Hotel Club, where personality and fun meet hospitality.
- Benefits: Enjoy discounts, wellness perks, flexible hours, and exciting career development opportunities.
- Other info: Embrace individuality and creativity in a supportive, fun workplace.
- Why this job: Be an inspirational leader and shape the future of hospitality in a dynamic environment.
- Qualifications: Experience in hospitality with a passion for delivering outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
Our Hotel Managers are the best in the business! As the leader of the hotel in the General Manager’s absence, you will be commercially minded but customer focused. You are responsible for keeping Village Hotel Clubs ahead of the pack, delivering the group strategy in order to deliver commercial returns. Supporting one of our Senior/Multisite General Managers, this is a great development opportunity to step into a General Manager role in the future. Our business is built around its people and as such you will be an inspirational leader, investing time in developing and nurturing your people so they are equipped to be the best they can be.
Responsibilities
- Delivery of the group strategy in order to deliver commercial returns
- Drive and adhere to consistent brand standards and profit performance
- Drive quality and value that ensures amazing hospitality
- Creating an engaged team through development opportunities, reward & recognition and a culture of teamwork
- Achieving excellent guest satisfaction scores, CMI audit and internal audit scores
- Communicating the transactional marketing strategy to Heads of Department to ensure collateral is used in a timely and appropriate way
- Building close working relationships with marketing and build brand awareness utilising tools such as Inbox and social media sites
- Participating in the recruitment and promotion of all employees
- Using the KPI’s, benchmark hotel departments and focus on the bottom performers to drive improvement and highlight underperforming managers
What we need from you
- Will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guests’ expectations
- Will be expected to achieve a level of service through the constant monitoring of our established brand standards
- Should be highly attentive to detail and be capable of delivering consistent standards
- Should have a warm, personable nature and a can-do attitude
- Must have experience in a similar environment with the knowledge and confidence to deliver
Benefits
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast
- Friends and family discounted stays from £49 including breakfast
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- 30% discount on and off shift in our Village Hotel Starbucks stores
- Excellent training and development including our Rising Stars and Talent Academy programmes
- Mobile Gaming training platform for training across several areas in the hotels
- Discounts and cashback offers on many High Street Brands and Supermarkets
- Well-being and Healthcare benefits and monthly well-being programmes for all employees to support mental health
- Mental Health first aiders and up to 2 mental health days to utilise annually
- Financial wellbeing support and salary drawdown via Wagestream
- Employee Assistance Programme, offering support and counselling
- Flexible working hours
- Fun, supportive and inclusive work environment with regular team events
- Reward and Recognition Incentive schemes
- Anniversary rewards for key milestones of service
- Electric car salary sacrifice scheme
- Birthday off guaranteed
- Discounted Health Cash plan and Sick pay Insurance
- People Days to celebrate, reward and recognise employees and their local communities
- Enhanced maternity and paternity benefits and pay
- Company pension scheme
- Life Insurance
All offers are subject to a successful DBS check in this role. T&C's apply based on your contract.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Hotel Manager: Drive Strategy, Delight Guests, Lead Team in Birkenhead employer: Village Hotel
At Village Hotel Club, we pride ourselves on being an exceptional employer that values its people and fosters a vibrant work culture. As a Hotel Manager, you will not only lead a dedicated team but also benefit from extensive training and development opportunities, including our Rising Stars and Talent Academy programmes. With a focus on well-being, flexible working hours, and a fun, inclusive environment, we ensure that our employees thrive both personally and professionally while delivering outstanding hospitality to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager: Drive Strategy, Delight Guests, Lead Team in Birkenhead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to current Hotel Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s at a job fair or an interview, let your warm, personable nature shine through. Remember, they’re looking for someone who can lead a team and create amazing guest experiences!
✨Tip Number 3
Prepare for those interviews! Research the company, understand their brand standards, and think about how you can contribute to their strategy. Be ready to discuss how you’ve driven quality and value in previous roles – that’ll impress them for sure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s make some hospitality magic happen!
We think you need these skills to ace Hotel Manager: Drive Strategy, Delight Guests, Lead Team in Birkenhead
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for amazing hospitality shine through! Share specific examples of how you've gone above and beyond to delight guests in your previous roles. We want to see that you truly understand what it means to create memorable experiences.
Be Commercially Minded:Don’t forget to highlight your commercial acumen! Talk about how you've driven profits or improved performance in past positions. We’re looking for someone who can balance guest satisfaction with business goals, so make sure to showcase your strategic thinking.
Emphasise Team Leadership Skills:As a potential Hotel Manager, your ability to lead and inspire a team is crucial. In your application, mention any experience you have in developing and nurturing talent. We want to know how you’ve created an engaged team culture and recognised individual contributions.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our vibrant team at Village Hotel Club.
How to prepare for a job interview at Village Hotel
✨Know Your Hospitality Inside Out
Make sure you understand what amazing hospitality means to the company. Research their brand standards and think of examples from your past experiences where you've exceeded guest expectations. This will show that you're not just familiar with the industry, but that you truly care about delivering top-notch service.
✨Showcase Your Leadership Skills
As a potential Hotel Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare specific examples of how you've developed your team in previous roles, and be ready to discuss how you would create an engaged culture at Village Hotel Clubs. Highlight your can-do attitude and warm nature!
✨Be Commercially Minded
Familiarise yourself with key performance indicators (KPIs) relevant to hotel management. Be prepared to discuss how you would drive commercial returns and improve underperforming areas. Showing that you can balance customer focus with business acumen will set you apart from other candidates.
✨Engage with Their Marketing Strategy
Understand the importance of marketing in the hospitality industry. Think about how you would communicate the transactional marketing strategy to Heads of Department and use social media to build brand awareness. Bring ideas to the table on how to enhance guest experiences through effective marketing!
