At a Glance
- Tasks: Lead the hotel in delivering exceptional hospitality and driving commercial success.
- Company: Join a vibrant team at Village Hotel Club, where personality and fun thrive.
- Benefits: Enjoy discounts, wellness perks, flexible hours, and excellent training opportunities.
- Other info: Dynamic work environment with regular team events and a focus on well-being.
- Why this job: Step into a leadership role with growth potential and make a real impact.
- Qualifications: Experience in hospitality and a passion for exceeding guest expectations.
The predicted salary is between 30000 - 40000 £ per year.
Our Hotel Managers are the best in the business! As the leader of the hotel in the General Manager’s absence, you will be commercially minded but customer focused. You are responsible for keeping Village Hotel Clubs ahead of the pack, delivering the group strategy in order to deliver commercial returns. Supporting one of our Senior/Multisite General Managers, this is a great development opportunity to step into a General Manager role in the future. Our business is built around its people and as such you will be an inspirational leader, investing time in developing and nurturing your people so they are equipped to be the best they can be.
Responsibilities
- Delivery of the group strategy in order to deliver commercial returns
- Drive and adhere to consistent brand standards and profit performance
- Drive quality and value that ensures amazing hospitality
- Creating an engaged team through development opportunities, reward & recognition and a culture of teamwork
- Achieving excellent guest satisfaction scores, CMI audit and internal audit scores
- Communicating the transactional marketing strategy to Heads of Department to ensure collateral is used in a timely and appropriate way
- Building close working relationships with marketing and build brand awareness utilising tools such as Inbox and social media sites
- Participating in the recruitment and promotion of all employees
- Using the KPI’s, benchmark hotel departments and focus on the bottom performers to drive improvement and highlight underperforming managers
What we need from you
- Will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations
- Will be expected to achieve a level of service through the constant monitoring of our established brand standards
- Should be highly attentive to detail and be capable of delivering consistent standards
- Should have a warm, personable nature and a can-do attitude
- Must have experience in a similar environment with the knowledge and confidence to deliver
Benefits
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast
- Friends and family discounted stays from £49 including breakfast
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- 30% discount on and off shift in our Village Hotel Starbucks stores
- Excellent training and development including our Rising Stars and Talent Academy programmes
- Mobile Gaming training platform for training across several areas in the hotels
- Discounts and cashback offers on many High Street Brands and Supermarkets
- Well-being and Healthcare benefits and monthly well-being programmes for all employees to support mental health
- Mental Health first aiders and up to 2 mental health days to utilise annually
- Financial wellbeing support and salary drawdown via Wagestream
- Employee Assistance Programme, offering support and counselling
- Flexible working hours
- Fun, supportive and inclusive work environment with regular team events
- Reward and Recognition Incentive schemes
- Anniversary rewards for key milestones of service
- Electric car salary sacrifice scheme
- Birthday off guaranteed
- Discounted Health Cash plan and Sick pay Insurance
- People Days to celebrate, reward and recognise employees and their local communities
- Enhanced maternity and paternity benefits and pay
- Company pension scheme
- Life Insurance
All offers are subject to a successful DBS check in this role. T&C's apply based on your contract.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Hotel Manager in Birkenhead employer: Village Hotel
At Village Hotel Club, we pride ourselves on being an exceptional employer that values its people and fosters a vibrant work culture. As a Hotel Manager, you will benefit from comprehensive training and development opportunities, including our Rising Stars and Talent Academy programmes, while enjoying a supportive environment that encourages teamwork and personal growth. With competitive perks such as complimentary health memberships, generous discounts, and a focus on well-being, you'll find a rewarding career path that allows you to thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in Birkenhead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your warm, personable nature shine through. Remember, they’re looking for someone who can inspire and lead a team, so be yourself and share your passion for amazing hospitality.
✨Tip Number 3
Research the company culture! Before any interview, dive into what makes Village Hotel Clubs unique. Understand their values and how they deliver that amazing guest experience. This will help you tailor your answers and show you’re a perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Village Hotel family. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Hotel Manager in Birkenhead
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for amazing hospitality shine through! We want to see how you thrive on exceeding guest expectations and creating memorable experiences.
Highlight Your Leadership Skills:As a potential Hotel Manager, it's crucial to showcase your leadership abilities. Share examples of how you've developed and nurtured teams in the past, and how you plan to inspire others at Village Hotel Club.
Be Commercially Minded:We’re looking for someone who understands the business side of things too! Make sure to mention any experience you have with driving commercial returns and adhering to brand standards in your application.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Village Hotel Club.
How to prepare for a job interview at Village Hotel
✨Know Your Hospitality Inside Out
Make sure you understand what amazing hospitality means to the company. Research their brand standards and think about how you can exceed guest expectations. Be ready to share examples from your past experiences that demonstrate your commitment to exceptional service.
✨Showcase Your Leadership Skills
As a potential Hotel Manager, you'll need to inspire and develop your team. Prepare to discuss your leadership style and how you've successfully motivated others in previous roles. Think of specific instances where you’ve nurtured talent or improved team dynamics.
✨Be Commercially Minded
Familiarise yourself with the financial aspects of hotel management. Understand key performance indicators (KPIs) and be prepared to discuss how you would drive profit performance while maintaining brand standards. Bring ideas on how to improve underperforming areas based on your knowledge.
✨Engage with the Brand's Culture
Village Hotel Club values personality and fun, so let your own character shine through during the interview. Share your thoughts on creating an engaging work environment and how you would contribute to a culture of teamwork and recognition within the hotel.
