At a Glance
- Tasks: Welcome guests with a vibrant personality and solve problems proactively.
- Company: Join Village Hotel Club, where fun and individuality thrive.
- Benefits: Enjoy discounts, wellness memberships, and flexible hours.
- Other info: Dynamic environment with exciting training and career growth opportunities.
- Why this job: Be the friendly face that creates unforgettable guest experiences.
- Qualifications: Strong communication skills and a passion for teamwork.
The predicted salary is between 20000 - 25000 £ per year.
Personality, and bags of it – A great memory to add that personal touch for returning guests – Proactive problem solver – A passion for delivering the best guest experience – Strong communication – Team player able to partner with other departments.
The reception team at Village Hotel Club is the first friendly face our guests see. From reception, you will ensure that every guest gets a warm, vibrant Village Hotel Club welcome. You will be a font of knowledge, knowing every detail about the hotel and local area, making recommendations and solving problems before they arise. Nothing is too much trouble.
Work, Grow, Play! We embrace personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs opening across the country, we rely on you to deliver service that sets us head and shoulders above the competition.
Location: Birkenhead, Merseyside
Benefits:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast
- Friends and Family discounted stays from £49 including breakfast
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- 30% discount on and off shift in our Village Hotel Starbucks stores
- Excellent training and development including our Rising Stars and Talent Academy programmes
- A more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform
- Discounts and cashback offers on many High Street Brands and Supermarkets
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support mental health
- Pup? putting your Mental Well‑being first with Mental Health first aiders and up to 2 mental health days to utilise annually
- Financial wellbeing support and salary drawdown via Wagestream
- Access to our Employee Assistance Programme, offering support and counselling
- Flexible working hours
- A fun, supportive and inclusive work environment with regular team events
- Excellent Reward and Recognition Incentive schemes
- Anniversary rewards for key milestones of service
- Electric car salary sacrifice scheme
- Have your birthday off guaranteed
- Discounted Health Cash plan and Sick pay Insurance
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities
- Enhanced maternity and paternity benefits and pay
- Company Pension scheme
- Life Insurance
Host Team Member in Birkenhead employer: Village Hotel
At Village Hotel Club, we pride ourselves on being an exceptional employer that values personality and individuality. Our vibrant work culture fosters a fun and inclusive environment where team members can thrive, with ample opportunities for personal and professional growth through our training programmes. Located in Birkenhead, we offer fantastic benefits including complimentary health memberships, generous discounts, and a commitment to employee well-being, making it a rewarding place to build your career while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Host Team Member in Birkenhead
✨Be Yourself
When you’re applying for a role like Host Team Member, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique traits and how they can enhance the guest experience.
✨Know Your Stuff
Brush up on your knowledge about the hotel and local area before your interview. We love proactive problem solvers, so being able to recommend local hotspots or answer questions about the hotel will definitely impress!
✨Show Off Your Team Spirit
Being a team player is key in our vibrant environment. Share examples of how you’ve collaborated with others in the past, and how you can partner with different departments to create an unforgettable guest experience.
✨Apply Through Us
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals ready to join our fun-loving team.
We think you need these skills to ace Host Team Member in Birkenhead
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Let your personality shine through in your application. Use a friendly tone and don’t be afraid to show off your unique traits that make you a great fit for our vibrant team.
Highlight Your Guest Experience Skills:Make sure to mention any previous experience you have in delivering excellent guest service. We love proactive problem solvers, so share examples of how you've gone above and beyond to create memorable experiences for guests.
Be a Team Player:Since we value collaboration, it’s important to demonstrate your ability to work well with others. Share instances where you’ve partnered with different departments or colleagues to achieve a common goal.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Village Hotel
✨Show Your Personality
As a Host Team Member, your personality is key! Be yourself during the interview and let your vibrant character shine through. Share personal anecdotes that highlight your passion for guest experiences and how you’ve made guests feel special in the past.
✨Know Your Stuff
Familiarise yourself with the hotel and local area before the interview. Being able to discuss local attractions or recommend activities shows you’re proactive and knowledgeable, which is exactly what they’re looking for. It’ll also help you answer questions about how you’d enhance the guest experience.
✨Demonstrate Problem-Solving Skills
Prepare examples of times you’ve solved problems or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show that you can think on your feet and are ready to tackle any challenges that come your way.
✨Team Player Attitude
Highlight your ability to work well with others. Share experiences where you collaborated with different departments or helped a teammate. This will demonstrate that you understand the importance of teamwork in delivering exceptional service and creating a fun environment.
