At a Glance
- Tasks: Lead the front of house, drive member engagement, and host vibrant events.
- Company: Join Village, where hospitality meets personality and genuine connections.
- Benefits: Free leisure club membership, discounts on stays, food, and financial wellbeing support.
- Other info: Enjoy autonomy, excellent training, and opportunities for career growth.
- Why this job: Be the heartbeat of a community and make a real impact in leisure management.
- Qualifications: Experience in leisure or retail management is a plus, but attitude is key.
The predicted salary is between 10.8 - 13.2 £ per hour.
New Opening! - Start Date - 1/10/26
The Role Outline: Your Shift at a Glance
As our Leisure Operations Manager for Brand Standards and Member Experience, you are the heartbeat of the club's community. While others focus on the gym floor or the pool, you own the front of house. You will drive member engagement, host vibrant events, push our retail sales, and ensure every single person walking through the doors gets a flawless Village welcome.
Why Village? At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating lively spaces for our guests to work, eat, relax, and play. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous leisure or retail management experience is great, but your attitude, emotional intelligence, and natural warmth matter much more to us. If you have a passion for building a community and the organisational skills to manage a fast paced front desk, we will give you all the support you need. Because it really does take a Village.
How the Village Thrives
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
- We Care: We care about our impact on guests, the community, and each other.
Your Shift: What You Will Actually Be Doing
We do not just need a friendly face. We need a commercial leader who knows how to build loyalty. We trust you to handle:
- The Front of House: Owning the welcome. You will lead, coach, and motivate the Front of House team to ensure the first and last impression of the club is consistently electric.
- The Member Community: Driving the vibe. You will take total ownership of member events and engagement, turning a standard gym membership into a genuine community, while handling member enquiries and resolving issues on the spot.
- The Retail Hustle: Maximising the spend. You will take charge of our Leisure Retail offering, ensuring the displays are perfect, the stock is moving, and the team is confident in upselling.
- The Brand Standards: Protecting the reputation. You will relentlessly audit and enforce our operational brand standards across the club so the environment always feels premium.
How We Succeed Together
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your team, solve practical problems, and own the member journey. We Empower & Elevate our people. If you want Room to Grow, we provide excellent training and development to help you step up in your leisure management career.
Selling Our Benefits
- Health & Wellbeing: Complimentary full leisure club membership for you and a friend (worth £1,500 annually), a monthly well-being programme, and an Employee Assistance Programme.
- Hotel Stays: Discounted stays from £35 based on two sharing, plus a Holiday Purchase scheme.
- Food & Drink: 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
- Financial & Extras: Financial wellbeing support via Wagestream, High Street discounts, an Electric car salary sacrifice scheme, and your birthday off guaranteed.
Think You Have Got the Right Energy?
We are not looking for perfect CVs, we are looking for infectious enthusiasm and brilliant customer service skills. If you understand what makes a leisure community thrive and know how to motivate a front of house team, we want to hear from you.
Leisure Operations Manager - (Brand Standards & Member Experience) New Opening in Sheffield employer: Village Hotel - Sheffield - Leisure
At Village, we pride ourselves on creating a vibrant and inclusive work environment where personality and genuine connections are at the forefront. As a Leisure Operations Manager, you'll not only lead a passionate team but also enjoy exceptional benefits like complimentary leisure club membership, discounted hotel stays, and a strong focus on personal growth through training and development. Join us in fostering a community that thrives on respect, care, and empowerment, making every day rewarding and meaningful.
Contact Details:
Village Hotel - Sheffield - Leisure Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Operations Manager - (Brand Standards & Member Experience) New Opening in Sheffield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Village Hotel - Sheffield - Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Village Hotel - Sheffield - Leisure
Don't be shy about reaching out to Village Hotel - Sheffield - Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Operations Manager - (Brand Standards & Member Experience) New Opening in Sheffield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Village Hotel - Sheffield - Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Village Hotel - Sheffield - Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
