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For Companies At a Glance
- Tasks: Ensure exceptional service throughout the night, supporting all departments and solving problems.
- Company: Join Village Hotel Club, where personality and fun thrive in a lively environment.
- Benefits: Enjoy discounts, wellness memberships, flexible hours, and exciting training opportunities.
- Why this job: Be part of a dynamic team that values individuality and offers real growth potential.
- Qualifications: Great customer service skills and the ability to work independently.
- Other info: Celebrate milestones with rewards and enjoy a supportive, inclusive workplace.
The predicted salary is between 20000 - 28000 £ per year.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check in through to preparing room service orders and serving on the bar.
But what we need from you…
- Know what great customer service looks like
- Ability to resolve guest issues efficiently and positively
- Able to work on your own initiative
- Know what a good job looks like
- Forge and maintain strong relationships with all departments
Please note - All offers are subject to a successful DBS check in this role.
Come and be part of something new & something special - Work, Grow & Play the Village Way!
Night Porter in Reading employer: Village Hotel - Reading
Contact Detail:
Village Hotel - Reading Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Reading
✨Tip Number 1
Get to know the company culture! Village Hotel Club is all about personality and fun, so when you’re networking or chatting with current employees, show your enthusiasm and let your own personality shine through. This will help you stand out as someone who fits right in!
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll need to handle guest issues efficiently. Think of scenarios where you might need to resolve problems and role-play them with a friend. This will prepare you for those tricky situations during the interview.
✨Tip Number 3
Show off your versatility! The job description mentions supporting all departments, so be ready to discuss how you've adapted to different roles in the past. Share examples of times you’ve gone above and beyond to help out your team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Village Hotel Club family. Don’t miss out on this opportunity to work, grow, and play with us!
We think you need these skills to ace Night Porter in Reading
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share what makes you unique – we love individualism!
Highlight Customer Service Skills: Since great customer service is key for us, make sure to showcase any relevant experience you have. Talk about how you've resolved guest issues or created memorable experiences in the past.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mention specific examples that relate to the Night Porter role to show us you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Village Hotel - Reading
✨Know the Company Culture
Before your interview, take some time to understand Village Hotel Club's vibrant and fun culture. They value personality and individualism, so think about how you can showcase your unique traits and experiences that align with their lively environment.
✨Demonstrate Customer Service Skills
As a Night Porter, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests or resolved issues efficiently. This will show that you know what great service looks like and can deliver it consistently.
✨Show Your Problem-Solving Ability
In this role, you'll need to think on your feet. Be ready to discuss situations where you've had to solve problems quickly and effectively. Highlight your ability to remain calm under pressure and how you can adapt to various challenges throughout the night.
✨Build Relationships
Village Hotel Club emphasises teamwork across departments. Think of ways you've successfully collaborated with others in previous roles. Be prepared to discuss how you can forge and maintain strong relationships with colleagues to ensure smooth operations during busy nights.
