At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth reception experience.
- Company: Village, where hospitality meets personality and genuine connections.
- Benefits: Free gym membership, discounted hotel stays, and 50% off food for you and friends.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Join a vibrant team and create memorable experiences for guests every day.
- Qualifications: Friendly attitude and love for teamwork are more important than experience.
Your focus is to be the very first person to offer a warm and friendly welcome to all members and guests, whether they are walking through the doors or calling up. You will ensure the efficient operation of the Leisure Reception Desk, take bookings, resolve queries, and get to know our customers so they always leave looking forward to their next visit.
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need.
We live our culture through four simple commitments:
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose. We demonstrate detailed product knowledge and take every opportunity to naturally upsell into retail sales.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and liaise closely with the Leisure Club Sales Team to sell the experience effectively.
- We Care: We care about our impact on guests, the community, and each other. We assist members in a friendly, courteous manner and make every effort to resolve any queries or problems politely.
As our Leisure Receptionist, you are the face of the club. We trust you to handle:
- The Ultimate Welcome: Delivering a warm, friendly greeting on arrival and ensuring expectations are met at every single opportunity.
- Smooth Operations: Running the desk efficiently, recording all booking details accurately, and ensuring only bona fide members and guests gain entry to the club.
- Immaculate Standards: Keeping the reception area clean and ready to welcome people, while maintaining impeccable personal presentation at all times.
- Knowing Your Stuff: Mastering your product knowledge across the whole hotel, assisting with special promotions, and offering great advice on our facilities and opening times.
- Safe & Secure: Adhering fully to cash handling, security, and emergency procedures, alongside all Health and Safety obligations and Licensing Laws.
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your desk, handle enquiries promptly, and communicate clearly with the team. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and build our reputation as the leading Leisure Club together.
The Perks: What’s In It For You?
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 35 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
If you enjoy working as part of a team and love creating memorable experiences for guests, we want to hear from you. Bring your personality, your drive, and your ambition. Hit apply, tell us why you love working with people, and let's see if we are a match.
Leisure Receptionist - Casual/Weekends in Reading employer: Village Hotel - Reading
At Village Hotels, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Chef de Partie, you'll not only enjoy competitive benefits like complimentary health memberships and discounts but also have access to extensive training and development opportunities, ensuring your growth within our dynamic kitchen team. Join us in creating memorable experiences for our guests while working in a fun environment that values individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Receptionist - Casual/Weekends in Reading
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Village Hotel - Reading and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Leisure Receptionist - Casual/Weekends in Reading
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Village Hotel - Reading that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Village Hotel - Reading.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Village Hotel - Reading get a sense of who you are beyond your experience!
How to prepare for a job interview at Village Hotel - Reading
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Village Hotel - Reading and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
