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- Tasks: Deliver top-notch service and handle guest requests with a smile.
- Company: Join a vibrant hotel team in the heart of the city.
- Benefits: Enjoy medical benefits, flexi leave, birthday vouchers, and annual health screenings.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: GCE 'O' Level, 1 year in hospitality, and a positive attitude.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities:
- Provide courteous and efficient service and comply with each guest’s request.
- Ensure that all telephone calls are handled promptly within three rings.
- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
- Take ownership of problems, handle guest complaints promptly according to established procedures and report to supervisor for further follow-up when necessary.
- Write glitch reports when necessary.
- Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Requirements:
- Minimum GCE 'O' Level.
- Able to perform rotating shifts.
- Positive attitude and outgoing personality with good public relations skills.
- Minimum 1 year experience in a similar capacity in the hospitality industry.
- Knowledge of Opera system.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
Senior / Guest Service Executive employer: VILLAGE HOTEL BUGIS
Contact Detail:
VILLAGE HOTEL BUGIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior / Guest Service Executive
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit is professional and fits the vibe of the hotel. First impressions matter, so let your appearance reflect your positive attitude and outgoing personality.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior / Guest Service Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your positive attitude and outgoing nature, so don’t be afraid to inject a bit of yourself into your words.
Be Specific About Your Experience: Make sure to highlight your relevant experience in the hospitality industry. We’re looking for someone with at least a year under their belt, so share specific examples of how you’ve provided excellent service or handled guest complaints.
Know Your Stuff: Familiarise yourself with our hotel facilities and local attractions. Mentioning your knowledge in your application shows us that you’re proactive and ready to provide guests with accurate information right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at VILLAGE HOTEL BUGIS
✨Know Your Stuff
Familiarise yourself with the hotel’s services, room types, and rates. Being able to discuss these confidently will show that you’re prepared and genuinely interested in the role.
✨Practice Your People Skills
Since this role is all about guest interaction, practice your communication skills. Role-play common scenarios, like handling complaints or providing information about local attractions, to demonstrate your ability to connect with guests.
✨Show Off Your Problem-Solving Skills
Think of examples from your past experience where you successfully resolved issues. Be ready to share these stories during the interview to highlight your ability to take ownership of problems and follow procedures.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the hospitality industry. This shows respect for the role and the company, and it sets a positive tone for the interview.
