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- Tasks: Provide top-notch service to guests and handle their requests with care.
- Company: Join a vibrant hospitality team focused on guest satisfaction.
- Benefits: Flexible shifts, friendly work environment, and opportunities for growth.
- Why this job: Make a difference in guests' experiences while building valuable connections.
- Qualifications: Positive attitude, good communication skills, and willingness to learn.
- Other info: No experience needed; perfect for students looking to gain real-world skills.
The predicted salary is between 24000 - 36000 £ per year.
Job Expectations
- Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests.
- Responsively and tactfully address guest complaints, requests, and inquiries.
- Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
- Build connections with in-house guests and those on extended stays, offering assistance as needed.
- Conduct courtesy calls to guests, ensuring their comfort and satisfaction.
- Stay well-informed and updated on all tourist-related information.
- Manage and maintain stock of promotional materials for daily operations.
- Approach any additional tasks assigned by superiors diligently and professionally.
Requirements
- Minimum completion of PSLE or its equivalent.
- Able to work rotating shifts, weekends and Public Holidays.
- Positive attitude with an outgoing personality and good communication skills.
- Those without experience are welcome to apply.
Senior / Guest Service Assistant employer: VILLAGE HOTEL BUGIS
Contact Detail:
VILLAGE HOTEL BUGIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior / Guest Service Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on how you’d handle guest complaints or inquiries, as these are key in the role of a Senior/Guest Service Assistant.
✨Tip Number 3
Stay updated on local attractions and events. Knowing what's happening around town will help you connect with guests and provide them with valuable information, making you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior / Guest Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your positive attitude and outgoing nature, so don’t be afraid to be a bit informal and friendly in your tone.
Tailor Your Application: Make sure to customise your application for the Senior / Guest Service Assistant role. Highlight any relevant experiences or skills that align with the job expectations, especially your ability to handle guest inquiries and complaints.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at VILLAGE HOTEL BUGIS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior / Guest Service Assistant. Familiarise yourself with the job expectations, especially around guest interactions and collaboration with other departments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about providing excellent service, be ready to share examples of how you've handled guest complaints or requests in the past. If you don’t have direct experience, think of times when you’ve helped someone out or resolved a conflict. Highlighting your communication skills and positive attitude will go a long way!
✨Research the Company Culture
Take some time to learn about the company’s values and culture. This will not only help you tailor your answers but also show that you’re genuinely interested in being part of their team. Mentioning specific aspects of their service philosophy can impress the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about how they handle guest feedback or what a typical day looks like for a Senior / Guest Service Assistant. This shows your interest and helps you gauge if the company is the right fit for you.
