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- Tasks: Deliver top-notch service and handle guest requests with a smile.
- Company: Join a vibrant hotel team in a bustling city environment.
- Benefits: Enjoy medical coverage, flexible leave, birthday perks, and annual health screenings.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: GCE 'O' Level, positive attitude, and at least 1 year in hospitality.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Provide courteous and efficient service and if possible to comply with each guest's request.
- Ensure that all telephone calls are handled promptly within three rings.
- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
- Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary.
- Glitch reports are to be written when necessary.
- Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies and procedures for their use.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Requirements
- Minimum GCE 'O' Level
- Able to perform rotating shifts
- Positive attitude and outgoing personality and good public relations skills
- Minimum 1 year experience in similar capacity in hospitality industry
- Knowledge of Opera system
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
Senior / Guest Service Executive in London employer: VILLAGE HOTEL BUGIS
Contact Detail:
VILLAGE HOTEL BUGIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior / Guest Service Executive in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit is professional and fits the vibe of the hotel. First impressions matter, so let your appearance reflect your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Senior / Guest Service Executive in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your positive attitude and outgoing nature, so don’t be afraid to inject a bit of yourself into your words.
Be Specific About Your Experience: Make sure to highlight your relevant experience in the hospitality industry. We’re looking for someone with at least a year under their belt, so share specific examples of how you've handled guest requests or complaints.
Know Your Stuff: Familiarise yourself with our hotel facilities and local attractions. Mentioning these in your application shows us you’re genuinely interested and ready to provide guests with accurate information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at VILLAGE HOTEL BUGIS
✨Know Your Stuff
Familiarise yourself with the hotel’s room types, rates, and availability. Being able to confidently discuss these details will show that you’re prepared and genuinely interested in the role.
✨Practice Your People Skills
Since this role is all about guest service, practice your communication skills. Role-play common scenarios, like handling complaints or providing information about local attractions, to demonstrate your ability to connect with guests.
✨Show Off Your Problem-Solving Skills
Think of examples from your past experience where you successfully resolved issues. Be ready to share these stories during the interview to highlight your ownership of problems and your proactive approach.
✨Be Ready for Shift Work
Since the job involves rotating shifts, be prepared to discuss your flexibility and willingness to work different hours. This shows that you understand the demands of the hospitality industry and are ready to meet them.
