At a Glance
- Tasks: Lead a team to ensure guest rooms and public areas are spotless and welcoming.
- Company: Join a vibrant hospitality team dedicated to exceptional service.
- Benefits: Enjoy medical benefits, flexi leave, birthday vouchers, and annual health screenings.
- Why this job: Make a difference in guest experiences while developing your leadership skills.
- Qualifications: Diploma or degree in Hospitality with supervisory experience preferred.
- Other info: Dynamic work environment with opportunities for growth and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities
- Supervise and guide Room Attendants to maintain guest rooms, public areas, and service corridors to the highest standards of cleanliness, comfort, and safety.
- Conduct regular inspections of rooms and facilities, ensuring prompt reporting and follow-up of maintenance issues with the Engineering Department.
- Handle guest requests and feedback promptly, ensuring service excellence and guest satisfaction.
- Oversee daily staffing and scheduling to ensure optimal coverage based on occupancy levels.
- Recommend and implement procedures and policies for housekeeping operations to keep abreast of market best practices.
- Act as a people manager who communicates performance expectations in accordance with job descriptions and monitor progress.
- Maintain adequate inventory of housekeeping supplies and ensure proper use and storage of equipment.
- Monitor departmental expenses and support cost-control initiatives to optimize resources.
- Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests’ arrival and departure.
- Act as an advocate on safe work practices in the workplace by ensuring that housekeeping employees follow established safety regulations when using work equipment and supplies.
- Provide directions to external vendors such as the public area cleaners, pest control, landscape, and laundry to ensure that service level agreements are met.
- Schedule periodic works with outsource cleaning supplier for lobby area, public restrooms, corridors, meeting rooms, as well as carpet shampooing.
- Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
- Minimum Diploma or Degree in Hospitality, Tourism, or related field.
- At least 3–4 years of housekeeping experience, including 1–2 years in a supervisory role.
- Strong leadership and team coordination skills with attention to detail.
- Service-oriented with the ability to assist in maintaining high cleanliness and operational standards.
- Proficient in housekeeping management systems and familiar with scheduling and inventory procedures.
- Hospitality certifications (e.g., CERT, service excellence, or operations management) are an advantage.
- Professional, well-groomed, and composed in daily staff and guest interactions.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
Assistant Housekeeper employer: VILLAGE HOTEL BUGIS
Contact Detail:
VILLAGE HOTEL BUGIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housekeeper
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry and let them know you're on the lookout for an Assistant Housekeeper role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to discuss your experience in supervising room attendants and maintaining high cleanliness standards. Bring examples of how you've handled guest feedback and improved service excellence.
✨Tip Number 3
Be proactive! If you see a job listing that catches your eye, don’t just apply through the usual channels. Head over to our website and submit your application directly. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of housekeeping management systems and inventory procedures. Be ready to discuss how you’ve implemented best practices in previous roles. Confidence is key, so practice your responses and come across as the professional you are!
We think you need these skills to ace Assistant Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your housekeeping experience, especially any supervisory roles, to show us you’re the right fit for the Assistant Housekeeper position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about hospitality and how your previous experiences align with our expectations. Don’t forget to mention your leadership skills and attention to detail!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Did you implement a new procedure that improved cleanliness? Share those successes with us to stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at VILLAGE HOTEL BUGIS
✨Know Your Stuff
Make sure you’re familiar with the responsibilities listed in the job description. Brush up on your knowledge of housekeeping standards, inventory management, and guest service excellence. This will help you answer questions confidently and show that you’re the right fit for the role.
✨Showcase Your Leadership Skills
As an Assistant Housekeeper, you'll be supervising a team. Prepare examples of how you've successfully led a team in the past, handled conflicts, or improved processes. This will demonstrate your capability to manage staff and maintain high operational standards.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling guest complaints or managing staffing during peak times. Think through your responses ahead of time, focusing on how you would ensure guest satisfaction and maintain cleanliness under pressure.
✨Dress the Part
First impressions matter! Dress professionally and ensure you look well-groomed. This not only reflects your understanding of the hospitality industry but also shows respect for the interview process and the company’s standards.