At a Glance
- Tasks: Be the friendly face that welcomes guests and solves their problems with a smile.
- Company: Join Village Hotel Club, where personality and fun are at the heart of our culture.
- Benefits: Enjoy discounts, wellness memberships, and exciting training opportunities.
- Other info: Join a supportive team with regular events and excellent career growth.
- Why this job: Make a real impact on guest experiences in a lively, modern environment.
- Qualifications: Bring your personality, problem-solving skills, and passion for great service.
The predicted salary is between 10 - 12 £ per hour.
First impressions are the most important right?
The reception team at Village Hotel Club are the first friendly face our guests see.
From reception, you will ensure that every guest gets a warm, vibrant Village Hotel Club welcome.
A font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they are even problems.
Nothing is too much trouble.
Work, Grow, Play!
Here at Village Hotel Club we are all about embracing personality, individualism and fun.
Forget stuffy hotels built around formality, pomp and ceremony.
We create lively, modern spaces for our guests to work, eat, relax, play and exercise.
With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
- Join us and we can offer you benefits* such as…
- - Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
- - Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- - Friends and Family discounted stays from £49 including breakfast
- - 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- - 30% discount on and off shift in our Village Hotel Starbucks stores
- - Excellent training and development including our Rising Stars and Talent Academy programmes
- - A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- - Discounts and cashback offers on many High Street Brands and Supermarkets.
- - A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
- - Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- - Financial wellbeing support and salary drawdown via Wagestream
- - Access to our Employee Assistance Programme, offering support and counselling
- - A fun, supportive and inclusive work environment with regular team events
- - Excellent Reward and Recognition Incentive schemes
- - Anniversary rewards for key milestones of service
- - Electric car salary sacrifice scheme
- - Have your birthday off guaranteed
- - Discounted Health Cash plan and Sick pay Insurance.
- - A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- - Enhanced maternity and paternity benefits and pay
- - Company Pension scheme
- - Life Insurance
- *T&C’s apply based on your contract
- But what we need from you…
- -Personality, and bags of it
- -A great memory, to add that personal touch for returning guests
- -Proactive problem solver
- -A passion for delivering the best guest experience
- -Strong communication
- -Team player and ability to partner with other departments
Come and be part of something new & something special - Work, Grow & Play the Village Way!
- Reception Team Member - weekend cover. • Bracknell, England, United Kingdom
- Part-time
- #J-18808-Ljbffr
Reception Team Member - Weekend Cover. in Bracknell employer: Village Hotel - Bracknell
Village Hotel Bracknell is an excellent employer that fosters a vibrant and supportive work culture, where team members are encouraged to bring their unique personalities to the forefront. With a strong emphasis on training and career development, employees have ample opportunities for growth within the hospitality sector, all while working in a dynamic environment that prioritises guest satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member - Weekend Cover. in Bracknell
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Village Hotel - Bracknell and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Village Hotel - Bracknell and let us see your personality shine through!
We think you need these skills to ace Reception Team Member - Weekend Cover. in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Village Hotel - Bracknell.
Get Familiar with Our Brand:Before applying, take some time to learn about Village Hotel - Bracknell and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Village Hotel - Bracknell
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Village Hotel - Bracknell.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Village Hotel - Bracknell will surely appreciate.
