At a Glance
- Tasks: Welcome guests with a vibrant smile and provide top-notch service.
- Company: Join the lively Village Hotel Club, where fun meets professionalism.
- Benefits: Enjoy discounts, wellness memberships, and flexible hours while working in a supportive environment.
- Other info: Join a dynamic team with exciting training and career growth opportunities.
- Why this job: Be the first friendly face guests see and create memorable experiences.
- Qualifications: Bring your personality, problem-solving skills, and passion for guest satisfaction.
The predicted salary is between 20000 - 25000 £ per year.
First impressions are the most important right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest gets a warm, vibrant Village Hotel Club welcome. A font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they are even problems. Nothing is too much trouble.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Benefits:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
What we need from you:
- Personality, and bags of it.
- A great memory, to add that personal touch for returning guests.
- Proactive problem solver.
- A passion for delivering the best guest experience.
- Strong communication.
- Team player and ability to partner with other departments.
Come and be part of something new & something special - Work, Grow & Play the Village Way!
Compensation: To be discussed.
Host Team Member employer: Village Hotel - Bracknell - Reception / Nights
At Village Hotel Club, we pride ourselves on being an exceptional employer that values personality and individuality. Our vibrant work culture fosters a fun and inclusive environment where team members can thrive, with ample opportunities for growth through our innovative training programmes. With fantastic benefits like complimentary health memberships, generous discounts, and a focus on mental well-being, joining our team means becoming part of a community that truly cares about your success and happiness.
Contact Details:
Village Hotel - Bracknell - Reception / Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Host Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Village Hotel Club's vibe. Check out their social media and website to see how they interact with guests and what makes them unique. This will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Host Team Member, you'll be the friendly face of the hotel. Role-play with friends or family to nail down your warm welcome and problem-solving skills. The more comfortable you are, the better you'll shine in front of the interviewers.
✨Tip Number 3
Bring your personality to the table! Village Hotel Club loves individuality, so don’t be afraid to let your true self shine through. Share personal stories that highlight your passion for guest experiences and how you’ve solved problems in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Village Hotel Club family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Host Team Member
Some tips for your application 🫡
Be Yourself:We want to see your personality shine through in your application! Don’t be afraid to show us who you are and what makes you unique. Remember, we’re all about embracing individualism and fun!
Know Your Stuff:Make sure you do a bit of homework on Village Hotel Club. Knowing our values, services, and what makes us stand out will help you tailor your application and show us you’re genuinely interested in being part of our team.
Highlight Your Skills:When writing your application, focus on your communication skills and problem-solving abilities. We love proactive team players who can deliver an amazing guest experience, so make sure to showcase these qualities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Let’s get started on this exciting journey together!
How to prepare for a job interview at Village Hotel - Bracknell - Reception / Nights
✨Show Your Personality
Since the role is all about making guests feel welcome, let your personality shine through during the interview. Be friendly, approachable, and don’t be afraid to show a bit of your fun side. This will help you connect with the interviewer and demonstrate that you fit the vibrant culture at Village Hotel Club.
✨Know Your Stuff
Familiarise yourself with the hotel and local area before the interview. Be prepared to discuss local attractions, dining options, and any unique features of the hotel. This shows that you’re proactive and genuinely interested in providing guests with the best experience possible.
✨Demonstrate Problem-Solving Skills
Think of examples from your past experiences where you’ve successfully solved problems or handled difficult situations. The interviewer will want to see that you can think on your feet and provide solutions before issues arise, which is key for this role.
✨Emphasise Teamwork
Highlight your ability to work well with others. Share examples of how you’ve collaborated with different departments or team members in previous roles. Village Hotel Club values a supportive environment, so showing that you can be a great team player will definitely work in your favour.
