Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the hotel team to ensure exceptional guest experiences and smooth operations.
- Company: Join a vibrant hotel known for its welcoming atmosphere and dedicated staff.
- Benefits: Enjoy medical benefits, birthday leave, annual health screenings, and insurance coverage.
- Why this job: Be at the forefront of hospitality, making a real difference in guests' stays.
- Qualifications: Diploma in Hospitality and 2-3 years of supervisory experience required.
- Other info: Dynamic role with opportunities for growth and development in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
- Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services.
- Monitor staff members' conduct and job performance and project a positive corporate image to guests.
- Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy.
- Assist in guest check-ins and check-outs.
- Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided.
- Inform relevant departments about VIPs' arrival.
- Check the Logbook for messages and follow up actions at the beginning of each shift.
- Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints.
- Monitor housekeeping discrepancy reports and take corrective actions when necessary.
- Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
- Maintain the cash float amount according to expected occupancy.
- Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
- Take charge of training all reception staff members, including planning, organizing and conducting on-the-job training.
- Conduct spot checks on outlets in the absence of the Outlet Manager.
- Monitor room inventory closely to maximize room utilization and generate higher revenue.
- Collaborate with Sales to optimize revenue and occupancy from group allotments.
- Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager.
- Attend CERT training as required by law and regulations.
- Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
- Minimum Diploma in Hospitality, Tourism, or related field.
- At least 2–3 years of Front Office or supervisory experience in the hotel industry.
- Proficient in Opera PMS or other hotel management systems.
- Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
- Strong leadership, communication, and problem‐solving skills.
- Service‐oriented with the ability to handle guest feedback and operational issues effectively.
- Well‐groomed and professional in appearance and demeanor.
- Willing to work rotating shifts, weekends, and public holidays.
Benefits
- Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
Duty Manager in London employer: VILLAGE HOTEL ALBERT COURT
Contact Detail:
VILLAGE HOTEL ALBERT COURT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to hotel management. Think about scenarios where you've handled guest complaints or trained staff, and be ready to share those experiences. We want you to shine!
✨Tip Number 3
Show off your skills! If you get the chance, bring along examples of how you've improved operations or enhanced guest experiences in previous roles. This will help us see how you can contribute to our team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Duty Manager role. Highlight your supervisory experience in the hotel industry and any relevant certifications you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your previous experiences have prepared you for this role. Be sure to mention your problem-solving skills and service-oriented mindset.
Showcase Your Leadership Skills: As a Duty Manager, you'll be leading a team, so make sure to highlight your leadership experience. Share examples of how you've trained staff or handled guest complaints effectively. We love seeing candidates who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at VILLAGE HOTEL ALBERT COURT
✨Know Your Hotel Operations
Familiarise yourself with the hotel's operations, especially in the Front Office. Understand how reception, reservations, and guest services work together to create a seamless experience. This knowledge will help you answer questions confidently and demonstrate your readiness for the Duty Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or handled difficult situations in previous roles. Highlight your ability to train staff and manage conflicts, as these are crucial for a Duty Manager. Use specific scenarios to illustrate your problem-solving skills and how you maintain a positive environment.
✨Emphasise Guest Service Excellence
Be ready to discuss your approach to guest service and how you handle complaints. Share instances where you've turned a negative experience into a positive one. This will show that you understand the importance of guest satisfaction and can uphold the hotel's reputation.
✨Dress the Part
First impressions matter, especially in hospitality. Dress professionally and ensure you look well-groomed for the interview. This not only reflects your understanding of the industry standards but also shows respect for the interviewers and the position you're applying for.
