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- Tasks: Ensure smooth hotel operations, supervise staff, and provide excellent guest service.
- Company: Join a vibrant hotel team focused on guest satisfaction and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be at the heart of hospitality, making guests feel welcome and valued.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Dynamic work environment with potential for growth in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities include ensuring the proper, efficient, and profitable functioning of the Hotel. Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and project a positive corporate image to guests. Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy.
Assist in guest check-ins and check-outs. Inspect rooms assigned to VIPs before their arrival, escort VIPs to their rooms, and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival. Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints.
Monitor housekeeping discrepancy reports and take corrective actions when necessary. Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department. Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
Take charge of training all reception staff members, including planning, organizing, and conducting on-the-job training. Conduct spot checks on outlets in the absence of the Outlet Manager. Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments. Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety.
Duty Manager employer: VILLAGE HOTEL ALBERT COURT
Contact Detail:
VILLAGE HOTEL ALBERT COURT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Get chatting with people in the hospitality industry, whether it's at events or online. You never know who might have the inside scoop on a Duty Manager role that’s not even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to talk about your experience in managing teams and handling guest complaints. Bring examples of how you've made a positive impact in previous roles.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it shows you’re genuinely interested in being part of our team.
✨Tip Number 4
Prepare for interviews by practising common questions related to hotel management. Think about how you’d handle specific situations, like dealing with a difficult guest or training new staff. Confidence is key!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Duty Manager role. Highlight your relevant experience in hospitality and how it aligns with our responsibilities. We love seeing candidates who understand what we’re all about!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the perfect fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at VILLAGE HOTEL ALBERT COURT
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its values, services, and any recent news or changes. This will help you demonstrate your genuine interest in the role and show that you’re ready to contribute to the hotel's success.
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be dealing with guests regularly. Prepare examples of how you've handled difficult situations or complaints in the past. Highlight your ability to remain calm under pressure and provide excellent service, as this is crucial for the role.
✨Demonstrate Leadership Qualities
You’ll be supervising staff and ensuring smooth operations. Be ready to discuss your leadership style and how you motivate and train team members. Share specific instances where you’ve successfully led a team or improved performance.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, expectations for the role, and opportunities for growth. This shows that you’re not just interested in the job, but also in how you can grow within the company.
