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- Tasks: Be the friendly face at our surgery, managing patient appointments and inquiries.
- Company: Join a dedicated healthcare team focused on patient care and confidentiality.
- Benefits: Enjoy a competitive salary, pension scheme, and skill development opportunities.
- Why this job: Make a real impact in patient care while working in a supportive environment.
- Qualifications: Strong communication skills and administration experience are essential; GCSEs in Math and English required.
- Other info: Flexibility to work across multiple sites is necessary; transport access is a must.
The predicted salary is between 24000 - 36000 £ per year.
Job Description : Practice Administrator
Role in Practice Providing a first point ofcontact for patients by attending the Surgery reception including answeringtelephone calls, greeting patients, and providing a confidential andappropriate response to patient queries.
Responsible for No Supervisory responsibility for staff
Responsible to Reception manager
Accountable to Management team and Partners
Responsibilities
Key Duties
Book and manage patient appointments via phoneand face to face
Using questioning techniques identify patientrequirements to signpost to correct treatment / appointment slot
Able to perform key daily tasks in System One and action tasks as appropriate and inline with practice guidance
Firstline contact point for patient enquires and supporting patients whilst attending the service
Accurately retrieving filing of both electronic and paper notes and updating demographic information as necessary
Process patient prescriptions in line with Practice protocols
Add to waiting lists and book from waiting lists as directed by practice team leader
Filing post including scanning test results and clinical correspondence into in medical records
Fax, photocopy, and email correspondence as required
Dealing with incoming and outgoing post and electronic communication including scanning documents to fill
Handling cash and card payments from patients correctly and accurately
Lock up the building in-line with local procedures
Registration of new patients computer data entry and making amendments to medical records as required
Process patients change of address and other demographic information inputting computer data and medical records, having knowledge of the practice area and data protection protocols
Confidentiality :
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately according to the Data Protection Act and other information governance guidelines and employees will receive regular training regarding this.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Other Tasks
Ability to work within a team
Lock up the building where required
Be familiar with and adhere to Practice policiesand procedures ensuring that patient confidentiality is maintained at all times
To undertake other responsibilities, within thescope of the grade
We are looking for individuals who are very organised and self-sufficient with excellent attention to detail. Administration experience in a fast-paced environment is essential, with the ability to think on your feet and demonstrate a pro-active approach to problem solving.
The successful candidate will need to have a flexible approach and be able to work at any of the 4 sites, so access to transport is essential for this role., Essential
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Excellent communication skills (Written and Oral)
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IT skills
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Clear, polite telephone manner
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Time Management and the ability to work to deadlines
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Problem solving skills
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Interpersonal skills, * Good standard of general education
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GCSE Mathematics C or above
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GCSE English C or above
Desirable
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AMSPAR Receptionist certificate
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NVQII in Customer Care
Behaviours
Essential
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Smart, polite and confident
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Planning and organising
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Performing under pressure
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Adaptability
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Using initiative
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Team working
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Self motivated
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Flexibility
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Confidentiality
Knowledge
Desirable
- Knowledge of SystemOne
Experience
Essential
- Experience of working with the general public
Desirable
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Experience of reception work
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Experience of working within General Practice
In return we can offer a competitive salary and pension scheme and a chance to develop your skills. The administration role is a full-time position, working Monday to Friday.
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Practice Administrator employer: Village Health Group (vhg)
Contact Detail:
Village Health Group (vhg) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Administrator
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Practice Administrator. Understanding the daily tasks, such as managing patient appointments and handling confidential information, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in fast-paced environments. Since this role requires excellent time management and problem-solving skills, be ready to share specific examples from your past work that showcase these abilities.
✨Tip Number 3
Prepare to discuss your communication skills. As a first point of contact for patients, being able to convey information clearly and politely is crucial. Think of scenarios where you effectively handled patient inquiries or resolved issues.
✨Tip Number 4
Show your flexibility and adaptability. Since the role may require working at different sites, be prepared to explain how you can manage this aspect and any previous experiences that demonstrate your ability to adapt to changing environments.
We think you need these skills to ace Practice Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasize skills like communication, time management, and problem-solving that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your organizational skills and attention to detail. Mention specific experiences where you successfully managed patient inquiries or worked in a fast-paced environment.
Highlight Confidentiality Awareness: Since confidentiality is crucial in this role, include examples of how you've handled sensitive information in previous positions. This will demonstrate your understanding of data protection protocols.
Show Flexibility and Teamwork: In your application, express your willingness to work across multiple sites and your ability to collaborate effectively within a team. Provide examples of how you've adapted to changing situations in past roles.
How to prepare for a job interview at Village Health Group (vhg)
✨Showcase Your Communication Skills
As a Practice Administrator, excellent communication is key. Be prepared to demonstrate your clear and polite telephone manner during the interview. You might be asked to role-play a patient interaction, so practice articulating your responses clearly and confidently.
✨Highlight Your Organizational Skills
This role requires strong organizational abilities. Share specific examples from your past experiences where you successfully managed multiple tasks or appointments. Discuss how you prioritize your workload and ensure that deadlines are met.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of scenarios where you had to think on your feet in a fast-paced environment. Explain your thought process and how you arrived at a solution, emphasizing your proactive approach.
✨Understand Confidentiality Protocols
Since confidentiality is crucial in this role, be ready to discuss your understanding of data protection protocols. Familiarize yourself with the Data Protection Act and be prepared to explain how you would handle sensitive information responsibly.