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- Tasks: Lead a dynamic retail team and ensure an exceptional customer experience.
- Company: Join Aston Villa Football Club in a vibrant new store at Bullring, Birmingham.
- Benefits: Enjoy competitive salary, flexible hours, and exciting staff perks.
- Why this job: Be part of a historic club and contribute to its growth and success.
- Qualifications: Experience in retail supervision and strong customer service skills required.
- Other info: Work in a fast-paced environment with opportunities for career advancement.
The predicted salary is between 29120 - 36480 £ per year.
Department: Retail Department
Hours of Work: 40 hours a week (including evenings and weekends)
Contract Type: Permanent
Salary: £29,120 per annum
Location: Bullring Store, Birmingham
Closing Date: Sunday 15 March
Interview Date: Week Commencing 30 March
The Department
The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint with the launch of our brand-new retail store in the heart of Birmingham's iconic Bullring shopping centre which opened in May. The store design has taken inspiration from our rich 150-year history incorporating cultural touchpoints from Villa Park whilst integrating a museum section that celebrates the Club's deep-rooted connection to both Birmingham and football history. The store spans 10,000 square feet across a ground and mezzanine floor which showcases our full retail offering including our kits, training wear and a significant adidas collection. We are now looking to continue to build our team for the store who create a best-in-class customer experience which is inclusive and welcoming for all.
The Role
To support our ambitious plans, we are looking for Retail Supervisors to join our team. You will work closely with our Retail Sales Assistants, acting as a product specialist and a point of escalation. You will welcome our customers and offer any assistance required, supervising and supporting the team in ensuring the daily operations of the store run smoothly and efficiently and ultimately delivering a best-in-class service.
The Person
You will need to have proven experience working as a supervisor in a fast-paced, retail environment. You will need to have excellent customer service skills and be able to handle challenging situations, requests and queries in a professional manner. You must also be highly efficient and organised with the ability to work to tight deadlines and have a strong attention to detail to deliver work to a high standard, achieving goals and allowing for process efficiencies in store. You will be required to work flexibly including evenings and weekends – your weekly rota will be communicated to you in advance.
Why join us?
There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us.
As part of your application, you will be asked to:
- Upload your CV
- Answer the following question:
- Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)
- Please outline the maximum size of a team you have managed in a retail environment (200 words maximum)
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure.
Retail Supervisor in Birmingham employer: Villa Park
Contact Detail:
Villa Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor in Birmingham
✨Tip Number 1
Get to know the company! Research Aston Villa Football Club and its values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about our mission and culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills confidently, especially how they relate to being a Retail Supervisor.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and we want to see that you take pride in your appearance, reflecting the best of our brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re enthusiastic about the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Retail Supervisor in Birmingham
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your retail experience and any supervisory roles you've had. Tailor it to show how your skills align with the Retail Supervisor position.
Nail the Key Skills Question: When answering about your key skills and qualities, be specific! Use examples from your past experiences that demonstrate your customer service prowess and ability to handle challenges in a fast-paced environment.
Team Management Insights: For the team management question, think about your leadership style. Share a brief story about the largest team you've managed, focusing on how you motivated them and ensured smooth operations.
Apply Through Our Website: We want to hear from you! Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly.
How to prepare for a job interview at Villa Park
✨Know Your Stuff
Make sure you’re familiar with the club's history and the retail offerings at the Bullring store. Brush up on key products, especially the adidas collection, so you can speak confidently about them during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in a fast-paced retail environment. Think about specific situations where you handled challenges or improved team performance, as this will demonstrate your supervisory capabilities.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Share experiences where you went above and beyond for customers, especially in challenging situations. This will highlight your ability to create a welcoming atmosphere in the store.
✨Flexibility and Organisation
Since the role requires working evenings and weekends, be prepared to discuss your availability and how you manage your time effectively. Highlight any experience you have with tight deadlines and maintaining high standards in a busy retail setting.