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For Companies At a Glance
- Tasks: Support ticketing systems and enhance fan experiences at exciting events.
- Company: Join the dynamic team at Aston Villa Football Club.
- Benefits: Enjoy competitive salary, flexible hours, and amazing staff perks.
- Why this job: Be part of a historic club and make a real impact on fan journeys.
- Qualifications: Experience in ticketing or access control, strong IT skills, and attention to detail.
- Other info: Opportunity for growth in a vibrant sports environment.
The predicted salary is between 28000 - 39200 £ per year.
Department: Venue Sales and Commercial Development
Hours of Work: 35 hours per week (including working evenings, weekends and matchdays)
Contract Type: Permanent
Salary: £28,000 per annum
Location: Bodymoor Heath Training Ground
Closing Date: Sunday 15 February
The Department
The Ticketing Team are responsible for the sale and delivery for all season and matchday tickets across both Premier League, Women Super League (WSL) and U21 fixtures as well as our soccer schools and stadium tours, playing a pivotal part in driving our revenue and attendance. They act as the frontline and shape our fan experience – ensuring that every fan's journey – from buying a ticket to entering Villa Park – is smooth, welcoming, inclusive and memorable.
The Role
We have an exciting opportunity for an Assistant Ticketing Technical Manager to join the team - you will be responsible for supporting the technical setup, delivery, testing and optimisation of our General Admission (GA) and Hospitality Ticketing products across the Club's Men's and Women's football fixtures and selected events. You will work collaboratively with our internal teams to ensure that all ticketing systems, digital journeys and access control processes are configured, tested and delivered to the highest operational standards. You will also contribute to the Club's revenue and reporting functions by producing accurate, timely and consistent data across all ticketing products. This will include supporting insights into sales performance, availability, access control data and operational trends. In this role, you will be an approachable technical support for the wider team providing advice and guidance on systems, process and operational queries.
The Person
This is an opportunity for someone who is proactive, motivated and eager to learn and grow. You will need to have experience of managing ticketing or an access control environment in an administrative or technical capacity, ideally within sport or high-capacity events. You will need to be a confident IT user with practical experience using Microsoft Office and be comfortable working with data – reviewing and analysing data to identify trends and issues. You will need to have strong attention to detail and be able to work calmly and effectively whilst communicating clearly and effectively. A working knowledge of ticketing systems/platforms is desirable but not essential as training will be provided. You will need to have access to a vehicle and/or the ability to travel between our Club sites; Villa Park, and Bodymoor Heath Training Ground and the ability to work flexibly as the Club requires, including working matchdays, evenings and weekends.
Why join us?
There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities.
If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us.
As part of your application, you will be asked to:
- Upload your CV
- Answer the following question: a) Please outline your experience of managing ticketing or an access control environment in an administrative or technical capacity.
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure.
Assistant Ticketing Technical Managernew in Birmingham employer: Villa Park
Contact Detail:
Villa Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Ticketing Technical Managernew in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Aston Villa Football Club, their values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to ticketing and technical support. Think about how your experience aligns with the role and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Aston Villa.
We think you need these skills to ace Assistant Ticketing Technical Managernew in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Assistant Ticketing Technical Manager. Highlight any relevant experience in ticketing or access control environments, and don’t forget to showcase your IT skills and attention to detail!
Answer the Question Thoughtfully: When answering the application question about your experience, be specific! Share examples that demonstrate your skills and how they relate to the responsibilities of the role. We want to see your passion for ticketing and how you can contribute to our team.
Show Your Enthusiasm: Let your excitement for the role shine through in your application. We’re looking for someone who’s proactive and eager to learn, so don’t hold back on expressing why you want to join us at Aston Villa Football Club!
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing staff benefits there.
How to prepare for a job interview at Villa Park
✨Know Your Ticketing Systems
Familiarise yourself with common ticketing systems and platforms, even if you haven't used them before. Research how they work and be ready to discuss any relevant experience you have in managing ticket sales or access control environments.
✨Show Your Data Skills
Be prepared to talk about your experience with data analysis. Think of examples where you've reviewed data to identify trends or issues, especially in a ticketing context. Highlight your proficiency with Microsoft Office, particularly Excel, as it will be crucial for this role.
✨Demonstrate Your Team Spirit
This role requires collaboration with various internal teams. Share examples of how you've worked effectively in a team setting, especially in high-pressure situations like matchdays. Emphasise your communication skills and how you ensure a smooth fan experience.
✨Be Ready for Flexibility
Since the job involves working evenings, weekends, and matchdays, express your willingness to adapt your schedule. Mention any previous experiences where you've had to be flexible and how you managed those commitments while maintaining a positive attitude.
