At a Glance
- Tasks: Lead a team and engage customers while promoting niche perfumes in a vibrant department store.
- Company: Dynamic brand focused on inclusivity and customer satisfaction.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Embrace diversity and enjoy a fair recruitment process.
- Why this job: Join a passionate team and make a real impact in the world of luxury fragrances.
- Qualifications: 3-5 years in retail management with strong leadership and sales skills.
The predicted salary is between 28000 - 35000 £ per year.
We are currently searching for a Team Leader & Brand Ambassador to join our team in Manchester.
Our successful candidate will have experience in looking after customers and representing the brand he/she/they work for, as well as being a skilled and responsible team Leader, looking after both the store and the team.
With a high level of enthusiasm, communication and attention to detail, and puts our customers' needs at the heart of every decision.
We are looking for someone who will be responsible for
- Leading by example through active selling and client engagement on the shop floor.
- Maximising conversion rate, average transaction value (ATV), units per transaction (UPT), and client retention.
- Analysing sales performance and implementing action plans when required.
- Supporting promotional events, product launches, and department store activations.
- Building long-term relationships with clients and VIP customers.
- Resolving customer concerns professionally and efficiently.
- Ensuring all team members maintain the highest service standards.
- Recruiting, onboarding, training, and developing team members when required.
- Conducting performance reviews and regular coaching sessions.
- Fostering a positive, inclusive, and high-performance culture.
- Maintaining accurate stock levels and inventory records.
- Conducting regular stock counts and cycle counts.
- Investigating stock discrepancies and minimising losses.
We are looking for someone who has
- 3-5+ years in retail management.
- Experience managing a concession or department store corner highly desirable.
- Strong sales and commercial acumen.
- Leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Customer-centric mindset.
- Inventory and operational management.
- Ability to analyse KPIs and implement action plans.
- Strong organisational and time-management skills.
Where to from here?
We are an equal opportunity employer and value diversity at our company.
We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion.
We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.
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Niche Perfumes Team Leader and Brand Ambassador – Dept. Store.(Manchester) employer: VILHELM PARFUMERIE
Join our vibrant team in Manchester as a Niche Perfumes Team Leader and Brand Ambassador, where we prioritise a customer-centric approach and foster a positive, inclusive work culture. We offer competitive benefits, opportunities for professional growth, and a supportive environment that encourages creativity and collaboration, making it an ideal place for passionate individuals to thrive in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Niche Perfumes Team Leader and Brand Ambassador – Dept. Store.(Manchester)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like VILHELM PARFUMERIE, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like VILHELM PARFUMERIE!
We think you need these skills to ace Niche Perfumes Team Leader and Brand Ambassador – Dept. Store.(Manchester)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at VILHELM PARFUMERIE, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at VILHELM PARFUMERIE and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show VILHELM PARFUMERIE that you’re ready to jump in and contribute right away!
How to prepare for a job interview at VILHELM PARFUMERIE
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
