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- Tasks: Engage with customers daily through various channels and enhance their experience with our brand.
- Company: Join Vilgain, a Czech lovebrand transforming food, health, and lifestyle.
- Benefits: Enjoy 5 weeks of vacation, shopping credits, and a Multisport card.
- Why this job: Make a real impact in customer care within a supportive and creative environment.
- Qualifications: Empathetic communication skills; English fluency required, German is a plus.
- Other info: Flexible work options and opportunities for personal growth and training.
The predicted salary is between 30000 - 42000 £ per year.
We are Vilgain – a Czech lovebrand that is changing the way people think about food, health, and lifestyle. We do things honestly, with heart, and with high demands on ourselves and on quality.
Right now, we are looking for a Customer Care Specialist who will be the voice and face of Vilgain for our customers and help us move their experience with our brand one step further. Someone for whom customer care is not a duty, but a natural part of their mindset and relationship with the brand.
What you will do:
- Daily communication with customers via phone, e‑mail, comments, reviews, and social media, without call scripts or learned phrases.
- Handling questions related to orders, products, and purchasing, including complaints and individual requests.
- Building an excellent customer experience so that customers like to return to Vilgain.
- Collecting and evaluating feedback and proposing improvements to customer care.
- Working with internal systems and internal order management.
- Close cooperation with other teams across the company – logistics, purchasing, and marketing.
How we know you’re our person:
- You can empathise with the customer and communicate calmly and empathetically.
- You have English at native‑speaker level; knowledge of German is an advantage.
- Experience in customer care is a plus, but natural communication skills and a human approach matter more to us.
- You are proactive, creative, and look for solutions, not excuses.
- You enjoy teamwork but can also work independently and take responsibility for your decisions.
What we offer you:
- Meaningful work in a lovebrand where customer care has real impact.
- An informal environment with space for your own ideas and improving things around you.
- The option of occasional home office.
- 5 weeks of vacation.
- Monthly credits for shopping on our e‑shop, a Multisport card, a meal allowance, and a pension contribution.
- Internal education and training, including language courses.
Customer Care Specialist UK in London employer: Vilgain s.r.o.
Contact Detail:
Vilgain s.r.o. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist UK in London
✨Tip Number 1
Get to know Vilgain inside out! Familiarise yourself with their products and values. When you chat with them, show that you genuinely care about what they stand for – it’ll make you stand out as a candidate who truly fits the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Vilgain, try role-playing customer interactions with friends or family. This will help you feel more confident and natural when handling real customer queries.
✨Tip Number 3
Be proactive in your approach! Think of ways you can improve customer experiences even before you start. Bring some ideas to the table during your interview – it shows you're already thinking like a Customer Care Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Specialist UK in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer care and how it fits into your life.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your communication skills and any relevant experience that shows you can empathise with customers and handle their queries effectively.
Show Your Problem-Solving Skills: We love proactive thinkers! In your application, share examples of how you've tackled challenges in the past. This will show us that you’re not just about handling issues, but also about finding creative solutions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes everything easier for both of us!
How to prepare for a job interview at Vilgain s.r.o.
✨Know the Brand Inside Out
Before your interview, take some time to really understand Vilgain's values and mission. Familiarise yourself with their products and customer care philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the brand.
✨Showcase Your Communication Skills
Since the role involves daily communication with customers, be prepared to demonstrate your natural communication style. Practice responding to common customer queries or complaints without relying on scripts. This will highlight your ability to empathise and connect with customers authentically.
✨Be Proactive and Solution-Oriented
During the interview, share examples of how you've tackled challenges in previous roles. Emphasise your proactive approach and creativity in finding solutions. This aligns perfectly with what Vilgain is looking for in a Customer Care Specialist.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how they measure customer satisfaction. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
