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For Companies At a Glance
- Tasks: Lead guest entertainment and shore excursions on our River vessels.
- Company: Join a leading cruise line known for premium hospitality.
- Benefits: Paid training, free uniforms, meals, lodging, and unlimited Wi-Fi.
- Why this job: Make unforgettable memories for guests while travelling across Europe.
- Qualifications: 3+ years in hotel/tourism management; strong English skills required.
- Other info: Enjoy a vibrant crew community and opportunities for career growth.
The predicted salary is between 30000 - 40000 £ per year.
Part of our Senior Onboard Management team on our River vessels, the Program Director ensures fullest guest satisfaction, coordinates all shore‑excursion activities, organizes guest entertainment programs, and complies with the product book and all included as well as optional programs and services, both on shore and on board. The Program Director reports to the Hotel Manager, Corporate Enrichment, and Program Manager.
What You Will Do On Board
- Organize embarkation and manage transfers.
- Handle reports, vendor vouchers, and onboard bookings.
- Plan and present entertainment for guests.
- Operate required IT programs and make public announcements.
- Coordinate and accompany shore excursions, including liaison with local suppliers and ensuring quality control.
- Handle guest complaints professionally.
Benefits
- Paid training program in skills and approach to premium hospitality services.
- On‑the‑job coaching to help you advance rapidly.
- A lifelong network of hospitality professionals from many different countries.
- Internal transfer opportunities to River, Ocean and Expedition ships.
- Uniforms, laundry and unlimited Wi‑Fi are free of charge for all crew members.
- Lodging and meals are provided to you by Viking onboard.
- Travel to/from the ship provided by Viking.
- Dedicated crew areas and activities.
- Sundeck area for crew use.
- Paid vacation.
- Referral program.
- Loyalty bonuses.
- No immediate tax deduction – potential for tax‑free salary, depending on nationality.
About You
- Minimum 3 years of management experience in the hotel/tourism industry.
- International and ship experience is preferred.
- Excellent English skills required; other languages are a plus.
- Proficient in computer skills.
- Positive, guest‑focused, team player with excellent organizational and communication skills.
- Visible tattoos are not permitted.
RIVER - Program Director in Kent employer: Viking
Contact Detail:
Viking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RIVER - Program Director in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience on river vessels. They might have insider info or even know about openings that aren't advertised yet.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for guest satisfaction shine through. Remember, they want someone who can create memorable experiences for guests!
✨Tip Number 3
Be prepared to discuss your past experiences in detail. Think of specific examples where you’ve successfully managed teams or handled guest complaints. This will show them you’re ready for the challenges of being a Program Director.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace RIVER - Program Director in Kent
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our mission of providing top-notch guest satisfaction. Share specific examples that highlight your enthusiasm and commitment!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Program Director role. We’re looking for candidates who can demonstrate their management experience in hotel or tourism settings. Use keywords from the job description to show us you’re a perfect fit!
Highlight Your Team Spirit: As a Program Director, teamwork is key! In your application, emphasise your ability to work collaboratively and lead a team. Share stories that showcase your communication skills and how you’ve successfully managed teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Viking
✨Know Your Program Inside Out
Make sure you’re familiar with the specifics of the role, especially the responsibilities around guest satisfaction and entertainment. Research the company’s approach to hospitality and be ready to discuss how your experience aligns with their values.
✨Showcase Your Management Skills
Prepare examples from your past roles that highlight your management experience in the hotel or tourism industry. Be ready to discuss how you’ve handled guest complaints and coordinated activities, as these are key aspects of the Program Director role.
✨Brush Up on Your IT Skills
Since the role requires operating various IT programs, it’s a good idea to review any relevant software you might encounter. If you have experience with specific systems, mention them during the interview to demonstrate your tech-savviness.
✨Practice Your Communication Style
As a Program Director, clear communication is crucial. Practice making public announcements and presenting entertainment ideas. This will not only help you feel more confident but also show the interviewers that you can engage guests effectively.