RIVER - Housekeeper (Supervisor) in Dover

River – Europe

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

Role Overview
Part of our Housekeeping team on our River vessels, the Housekeeper provides guests at all times with friendly, personalized housekeeping service. This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the guest staterooms and all public areas while providing our guests an outstanding customer service. The Housekeeper reports to Hotel Manager and Corporate Housekeeper.

What You Will Do On Board

• Oversee the entire housekeeping operation onboard
• Monitor and ensure cleanliness of all areas, including staterooms and public areas
• Manage and motivate housekeeping crew, including training and performance reviews
• Responsible for cost control and adherence to budgets, including ordering and inventory management
• Ensure guest satisfaction by promptly addressing complaints and providing assistance when needed
• Assist with guest services and effectively deal with customers, including defusing anger and resolving conflicts.

WHY JOIN VIKING?
Elevate Your Career
Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:

• Paid training program in skills and approach to premium hospitality services
• On-the-job coaching to help you advance rapidly
• A lifelong network of hospitality professionals from many different countries
• Internal