Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure guest satisfaction, coordinate activities, and provide destination information.
- Company: Viking, a top-rated travel company known for unique experiences.
- Benefits: Flexible part-time hours, opportunity to meet diverse guests, and gain valuable experience.
- Why this job: Join a leading travel brand and create memorable experiences for curious travellers.
- Qualifications: Experience in tourism, excellent English skills, and a positive, service-oriented attitude.
- Other info: Dynamic role with opportunities to grow in the hospitality industry.
The predicted salary is between 1200 - 1800 £ per month.
Viking (NYSE: VIK) was founded in 1997 and provides destination-focused journeys on rivers, oceans and lakes around the world. Designed for curious travelers with interests in science, history, culture and cuisine, Viking offers experiences For The Thinking Personâ„¢.
Purpose of position: You ensure fullest guest satisfaction during pre- and post-extensions, manage arrangements and services, coordinate excursion activities, provide relevant information about the destination, and organize the program in accordance with Viking Standards. You are expected to participate in an official training before the start in this position.
Your Responsibilities:
- Arrival at hotel from airport/vessel
- Check arrival manifest and be in close contact with the Drivers for arrival time at the hotel
- Co-ordinate arrival of guests from the vessel with the Program Director
- Check rooming lists with Hotel Reception and discuss check-in procedure
- Organize baggage service with porters
- Welcome guests upon arrival in accordance with the Viking Standards, explain and assist with check-in and make sure all the guests receive Viking documents (Welcome Letter, optional excursion booking form)
- Inform guests about desk hours and where to find you
- Explain time and location breakfast/business center/wellness/concierge etc.
- Inform guests about the timing of the Welcome Walk
- Give the guests suggestions about what to do on arrival
- Demonstrate leadership and take ownership over the group of guests
- Responsible for ensuring orderliness, cleanliness, and useful information material about the city at the Viking hospitality desk
- Maintain a good relationship with the Viking contact person of the hotel
- Suggest restaurants for lunch/dinner and make reservations if needed
- Provide updated information on the city, what to do and see, supply city maps, make bookings and assist guests with possible requests
- Receive and handle guest complaints
- Exchange information with other departments at Viking / Viking Vessels / Viking vendors in the destination
- Keep logbook updated about guests, problems, requests etc. for your colleagues so they are informed
- Shore Excursions: included and optional excursions
- Present and sell the optional excursions
- Keep track/process the optional excursion bookings
- Liaise with local suppliers (reconfirm reservations, motor coaches, guides etc.)
- Co-ordinate all shore excursions
- Instruct and brief local guides prior to excursions
- Fill out vouchers and upload them into the MXP-system
- Handling/explaining of Quiet Vox audio equipment
- Coordination of all excursions including audio equipment
- Instructing and briefing local guides prior to excursions
- Accompanying of all excursions and walks
- Departure from hotel to airport/vessel
- Co-ordinate and assist with guest’s departure arrangements (e.g., flight changes) to airport
- Prepare guests for departure day, explain time pick up to vessel or airport, luggage procedure and reconfirm this with porter
- Provide a final farewell in accordance with the Viking Standards
- Co-ordinate the departure of guests from the hotel to the vessel with the Program Director
Your Profile:
- Experience in hotel / tourism industry
- Excellent English skills, Dutch is an asset
- Good computer knowledge (Office, MXP) administrative experience
- Excellent organizational and communication skills
- Positive and extravert personality, neat appearance
- Stress resistant, flexible, problem-solving skills
- Ability to work independently, service-oriented and guest focused
- Experience with American, British, Canadian, and Australian guests is an advantage
- Valid E.U. work permit
- Authorized to work in the Netherlands; residing in or near Amsterdam
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company.
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.
AMSTERDAM - VIKING HOST (Amsterdam based & freelance/part-time) in Dover employer: Viking
Contact Detail:
Viking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AMSTERDAM - VIKING HOST (Amsterdam based & freelance/part-time) in Dover
✨Tip Number 1
Get to know the company inside out! Research Viking's values, mission, and what makes them stand out in the travel industry. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former Viking employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest services and tourism. Think about scenarios where you've demonstrated excellent customer service or problem-solving skills, as these are key for the Viking Host role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Viking family. Good luck!
We think you need these skills to ace AMSTERDAM - VIKING HOST (Amsterdam based & freelance/part-time) in Dover
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the travel industry. A bit of charm can go a long way!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in the hotel or tourism industry, and showcase how your skills align with what we’re looking for at Viking.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Viking
✨Know Your Viking Standards
Familiarise yourself with Viking's service standards and values. Understanding what they expect from their hosts will help you demonstrate that you’re the right fit for the role. Be ready to discuss how you can embody these standards in your interactions with guests.
✨Showcase Your Communication Skills
As a Viking Host, you'll be interacting with diverse guests. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with guests or handled complaints in previous roles to highlight your experience.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities. Think of specific instances where you’ve managed multiple tasks or coordinated events. Be prepared to explain how you prioritise tasks and ensure everything runs smoothly, especially during busy arrival and departure times.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a guest complaint or coordinating an excursion. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will show your readiness for the challenges of the role.
