Customer & Sales Support Specialist

Role:  Supporting the Business Development Managers, Account Managers and Sales Director as part of the team responsible for managing individual bids from start to finish. Key Responsibilities: Support the commercial production of bid preparation, with responsibility for product selection. Collaborate with Business Development Manager, Account Manager and Bid Manager to create competitive proposals. Provide valuable insights for Business Development Managers/Account Managers in bid strategy development from specific research into customer hotspots, challenges and future plans. Staying informed about industry trends and customer needs, specifically in new innovations in technology and category development. Contribute to the on-going development of Bid Library content. Maintain company information on the Central Data Management System. Management and liaising with Sales team on progress monitoring of Bid Tracker. Analyse results of bids/quotes to prepare a summary and update an intelligence data base on competitor pricing and strategies. Source products for bids/quotes not in Viking product range Collaborate with Procurement team to forecast price fluctuations, general increases/decreases and build into bid pricing model. Produce Top 100 product list, updating and communicating any changes. Skills needed: An analytical, methodical and well organised individual, able to multi-task and work under pressure to deadlines. Excellent IT skills – especially Excel, Word, Powerpoint.  Project management experience ideal. Customer-friendly attitude