At a Glance
- Tasks: Ensure guest satisfaction, coordinate excursions, and provide destination information.
- Company: Viking, a top-rated cruise line known for unique travel experiences.
- Benefits: Gain valuable experience in tourism and hospitality while exploring beautiful destinations.
- Other info: Professional appearance standards apply; must be based in Budapest.
- Why this job: Join a dynamic team and create unforgettable experiences for travellers.
- Qualifications: Experience in tourism, excellent English skills, and a positive attitude.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Viking offers experiences for The Thinking Person.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
Purpose of Position
You ensure fullest guest satisfaction during pre- and post-extensions, manage arrangements and services, coordinate excursion activities, provide relevant information of the destination, and organize the program in accordance with Viking Standards. You are expected to participate in an official training before the start in this position.
Your Responsibilities
Arrival at hotel from airport/vessel
- Check arrival manifest and be in close contact with the Drivers for arrival time at the hotel
- Co-ordinate arrival of guests from the vessel with the Program Director
- Check rooming lists with Hotel Reception and discuss check-in procedure
- Organize baggage service with porters
- Welcome guests upon arrival in accordance with the Viking Standards, explain and assist with check-in and make sure all the guests receive Viking documents (Welcome Letter, optional excursion booking form)
General
- Inform guests about desk hours and where to find you
- Explain time and location breakfast/business center/wellness/concierge etc.
- Inform guests about the timing of the Welcome Walk
- Give the guests suggestions about what to do on arrival
- Demonstrate leadership and take ownership over the group of guests
- Responsible for ensuring orderliness, cleanliness, and useful information material about the city at the Viking hospitality desk
- Maintain a good relationship with the Viking contact person of the hotel
- Suggest restaurants for lunch/dinner and make reservations if needed
- Provide updated information on the city, what to do and see, supply city maps, make bookings and assist guests with possible requests
- Receive and handle guest complaints
- Exchange information with other departments at Viking / Viking Vessels / Viking vendors in the destination
- Keep logbook updated about guests, problems, requests etc. for your colleagues so they are informed
Shore Excursions: included and optional excursions
- Present and sell the optional excursions
- Keep track/process the optional excursion bookings
- Liaise with local suppliers (reconfirm reservations, motor coaches, guides etc.)
- Coordinate all shore excursions
- Instruct and brief local guides prior to excursions
- Fill out vouchers and upload them into the MXP-system
- Handling/explaining of Quiet Vox audio equipment
- Coordination of all excursions including audio equipment
- Instructing and briefing local guides prior to excursions
- Accompanying of all excursions and walks
Departure from hotel to airport/vessel
- Co-ordinate and assist with guest’s departure arrangements (e.g. flight changes) to airport
- Prepare guests for departure day, explain time pick up to vessel or airport, luggage procedure and reconfirm this with porter
- Provide a final farewell in accordance with the Viking Standards
- Co-ordinate the departure of guests from the hotel to the vessel with the Program Director
Your Profile
- Experience in hotel / tourism industry
- Excellent English skills, Hungarian is an asset
- Good computer knowledge (Office, MXP) administrative experience
- Excellent organizational and communication skills
- Positive and extravert personality, neat appearance
- Stress resistant, flexible, problem-solving skills
- Ability to work independently, service-oriented and guest focused
- Experience with American, British, Canadian, and Australian guests is an advantage
- Valid E.U. work permit/ Already living in Budapest
Application and Job Relevant Information
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. For further information, please contact our recruiting team.
Disclaimer
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.
BUDAPEST - VIKING HOST (Budapest based) in Dover employer: Viking
Viking is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee development. Based in the beautiful city of Budapest, employees benefit from a supportive environment that encourages personal growth through comprehensive training and opportunities to engage with diverse international guests. With a commitment to excellence and a focus on creating memorable experiences, Viking stands out as a rewarding place to build a career in the tourism industry.
StudySmarter Expert Advice🤫
We think this is how you could land BUDAPEST - VIKING HOST (Budapest based) in Dover
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We think you need these skills to ace BUDAPEST - VIKING HOST (Budapest based) in Dover
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the BUDAPEST - VIKING HOST (Budapest based) role at Viking.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the BUDAPEST - VIKING HOST (Budapest based) position at Viking.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Viking.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Viking's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time BUDAPEST - VIKING HOST (Budapest based).
How to prepare for a job interview at Viking
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
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Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Viking.
