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- Tasks: Ensure guest satisfaction, coordinate excursions, and provide destination information.
- Company: Viking, a top-rated cruise line known for unique travel experiences.
- Benefits: Gain valuable experience in tourism and hospitality while exploring beautiful destinations.
- Why this job: Join a dynamic team and create unforgettable experiences for travellers.
- Qualifications: Experience in tourism, excellent English skills, and a positive attitude.
- Other info: Professional appearance standards apply; must be based in Budapest.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Viking offers experiences for The Thinking Person.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
Purpose of Position
You ensure fullest guest satisfaction during pre- and post-extensions, manage arrangements and services, coordinate excursion activities, provide relevant information of the destination, and organize the program in accordance with Viking Standards. You are expected to participate in an official training before the start in this position.
Your Responsibilities
Arrival at hotel from airport/vessel
- Check arrival manifest and be in close contact with the Drivers for arrival time at the hotel
- Co-ordinate arrival of guests from the vessel with the Program Director
- Check rooming lists with Hotel Reception and discuss check-in procedure
- Organize baggage service with porters
- Welcome guests upon arrival in accordance with the Viking Standards, explain and assist with check-in and make sure all the guests receive Viking documents (Welcome Letter, optional excursion booking form)
General
- Inform guests about desk hours and where to find you
- Explain time and location breakfast/business center/wellness/concierge etc.
- Inform guests about the timing of the Welcome Walk
- Give the guests suggestions about what to do on arrival
- Demonstrate leadership and take ownership over the group of guests
- Responsible for ensuring orderliness, cleanliness, and useful information material about the city at the Viking hospitality desk
- Maintain a good relationship with the Viking contact person of the hotel
- Suggest restaurants for lunch/dinner and make reservations if needed
- Provide updated information on the city, what to do and see, supply city maps, make bookings and assist guests with possible requests
- Receive and handle guest complaints
- Exchange information with other departments at Viking / Viking Vessels / Viking vendors in the destination
- Keep logbook updated about guests, problems, requests etc. for your colleagues so they are informed
Shore Excursions: included and optional excursions
- Present and sell the optional excursions
- Keep track/process the optional excursion bookings
- Liaise with local suppliers (reconfirm reservations, motor coaches, guides etc.)
- Coordinate all shore excursions
- Instruct and brief local guides prior to excursions
- Fill out vouchers and upload them into the MXP-system
- Handling/explaining of Quiet Vox audio equipment
- Coordination of all excursions including audio equipment
- Instructing and briefing local guides prior to excursions
- Accompanying of all excursions and walks
Departure from hotel to airport/vessel
- Co-ordinate and assist with guest’s departure arrangements (e.g. flight changes) to airport
- Prepare guests for departure day, explain time pick up to vessel or airport, luggage procedure and reconfirm this with porter
- Provide a final farewell in accordance with the Viking Standards
- Co-ordinate the departure of guests from the hotel to the vessel with the Program Director
Your Profile
- Experience in hotel / tourism industry
- Excellent English skills, Hungarian is an asset
- Good computer knowledge (Office, MXP) administrative experience
- Excellent organizational and communication skills
- Positive and extravert personality, neat appearance
- Stress resistant, flexible, problem-solving skills
- Ability to work independently, service-oriented and guest focused
- Experience with American, British, Canadian, and Australian guests is an advantage
- Valid E.U. work permit/ Already living in Budapest
Application and Job Relevant Information
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. For further information, please contact our recruiting team.
Disclaimer
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.
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BUDAPEST - VIKING HOST (Budapest based) employer: Viking
Contact Detail:
Viking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BUDAPEST - VIKING HOST (Budapest based)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Viking's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in the hotel and tourism industry.
✨Tip Number 3
Show off your personality! As a Viking Host, you'll need to be positive and service-oriented. Let your enthusiasm shine through during the interview – it’s all about making a great first impression!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace BUDAPEST - VIKING HOST (Budapest based)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and share why you’re passionate about working with Viking.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in the hotel or tourism industry and how it aligns with the responsibilities of a Viking Host. We love seeing candidates who pay attention to detail!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company there.
How to prepare for a job interview at Viking
✨Know Your Viking Standards
Familiarise yourself with Viking's service standards and values. Understanding what they expect from their hosts will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Communication Skills
As a Viking Host, you'll be interacting with guests from various backgrounds. Practice articulating your thoughts clearly and confidently, and be ready to share examples of how you've successfully communicated in past roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and guest relations skills. Think of specific situations where you handled complaints or coordinated events, and be ready to discuss how you managed those challenges.
✨Dress the Part
Since appearance is important for this role, ensure you dress professionally for the interview. This not only shows respect for the company’s standards but also gives a glimpse of how you would present yourself to guests.