At a Glance
- Tasks: Engage with customers to boost sales and strengthen relationships through calls and emails.
- Company: Dynamic company focused on customer satisfaction and growth.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Exciting career path with potential for growth in a supportive environment.
- Why this job: Join a vibrant team and make a real difference in customer engagement and sales success.
- Qualifications: Experience in sales or customer service, strong communication skills, and a proactive mindset.
The predicted salary is between 36000 - 60000 £ per year.
Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets?
At Viking, you'll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth.
With access to a range of over 40,000 products, you'll be equipped to offer tailored solutions, uncover new opportunities, and build lasting customer relationships. This is a performance-led account management role where success is recognised, rewarded, and supported.
Key Responsibilities
- Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels
- Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth
- Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value
- Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities
- Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems
- Prepare and follow up on quotations, working towards both individual and team sales targets
- Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies
Experience & Knowledge
- Proven experience in a sales or account management role, ideally within a target-driven environment
- Strong understanding of sales processes, pipeline management, and performance metrics
- Confident in using CRM systems and Microsoft Office applications
Skills & Attributes
- Excellent communication skills, with confidence in phone-based selling
- Results-driven, resilient, and motivated to achieve and exceed targets
- Strong organisational skills, with the ability to prioritise and manage a high volume of customer activity
- Collaborative team player with a proactive and positive approach
- Commercially aware, with the ability to identify and develop opportunities
- Experience supporting tenders or bid processes is desirable
What You'll Get
- Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus
- 25 days' holiday plus bank holidays
- Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme
- Hybrid working options available following successful completion of a 12-week onboarding period
- Structured onboarding, dedicated sales training, and ongoing coaching to support your development and career progression
Manchester | Permanent | Competitive salary | Generous benefits, 25 days annual leave plus bank holidays, pension and Employee Assistance Programme. 3 days per week in office.
AMRT1_UKTJ
Account Manager Customer & Sales Management in Oldham employer: Viking
As an Account Manager in our dynamic team, you will thrive in a supportive work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working arrangements and ongoing training opportunities, all within a vibrant location that fosters collaboration and innovation. Join us to make a meaningful impact while enjoying a fulfilling career with a company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Customer & Sales Management in Oldham
✨Tip Number 1
Get to know the company inside out! Research their products, services, and customer engagement strategies. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or in person, being able to communicate your value clearly is key. Role-play with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to follow up! After any interaction, send a quick thank-you email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Account Manager Customer & Sales Management in Oldham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your relevant experience in sales and customer management, and don’t forget to showcase your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the job description and show us your enthusiasm for working with StudySmarter.
Showcase Your Customer Focus:In your application, emphasise your strong customer focus. Share examples of how you've identified customer needs and improved sales in previous roles. We love candidates who can demonstrate a solution-oriented mindset!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Viking
✨Know Your Customer
Before the interview, research the company’s customer base and their preferences. Understanding who they serve will help you demonstrate your ability to build strong relationships and engage effectively with customers.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you successfully retained or grew accounts. Highlight your proactive sales strategies and how you collaborated with marketing to achieve sales goals.
✨Communicate Clearly
As a strong communicator, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle customer inquiries and ensure satisfaction through regular contact.
✨Demonstrate Your Analytical Skills
Be prepared to talk about how you analyse purchasing behaviour and use that data to inform your sales strategies. Show that you can think critically about customer needs and adapt your approach accordingly.
