Job Description
JOB DESCRIPTION
As eCommerce Product Manager, you will help shape the future direction of our eCommerce product portfolio, connecting business priorities, customer needs and commercial opportunities into a clear, value-led roadmap.
Working closely with the Senior Product Manager and key business and delivery teams, you will guide evidence-based decisions about where to invest, which outcomes to pursue and how to improve customer experience, conversion, revenue and operational effectiveness.
Job Responsibilities
In this role, you will:
- Own and communicate the eCommerce roadmap, ensuring investment decisions remain aligned with company strategy, customer needs, commercial objectives and changing business conditions.
- Evaluate opportunities using customer value, commercial impact, business readiness, cost of delay, risk, effort and strategic fit.
- Work as a trusted partner and advisor to stakeholders across eCommerce, Marketing, Merchandising, Sales, Customer Service, ITS, UX, CRO, Engineering, Business Analysis and Delivery, helping them define problems, outcomes, success measures and agreed business value.
- Build strong stakeholder relationships, challenge assumptions constructively and bring business owners, functional leads and delivery partners together around priorities, trade-offs, sequencing decisions and roadmap direction.
- Lead early-stage discovery to understand business challenges, customer behaviours, pain points and opportunities, using workshops, customer insight, data and subject matter expertise to shape clear product decisions.
- Frame initiatives clearly before delivery, with a strong problem statement, business rationale, expected benefits, success measures and key performance indicators.
- Partner with Business Analysts, UX, CRO, Engineering and Delivery teams throughout delivery, supporting prioritisation and trade-off decisions where business value, scope, risk or strategic alignment is affected.
- Monitor product and business performance using analytics, customer feedback, commercial data and stakeholder insight, applying results and learnings to refine future priorities and champion evidence-based product management best practice.
Required Skills And Experience
We are looking for someone who can demonstrate:
- Significant experience in Product Management or Digital Product Management.
- Proven ability to shape product roadmaps, evaluate options and support strategic business decision making.
- A strong understanding of digital customer journeys, eCommerce processes and online customer behaviour.
- Experience using analytics, customer insight, commercial data and stakeholder input to inform decisions and measure value.
- Strong stakeholder management, influencing, facilitation and business partnering skills, including the ability to influence without direct authority.
- The ability to translate business challenges and customer needs into clear outcomes, success measures and practical delivery decisions.
- Experience working with Agile delivery teams, with a clear understanding of the distinction between Product Management, Product Ownership, Business Analysis and Delivery Management.
- Excellent communication, presentation and relationship-building skills.
- The confidence to operate strategically while maintaining sufficient delivery awareness to support effective decision making.
- Commercial acumen, customer focus, strong prioritisation judgement, product discovery capability, outcome ownership and change leadership.
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StudySmarter Expert Advice🤫
We think this is how you could land Product Manager eCommerce in Leicester
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Viking UK are looking for when hiring for a Product Manager eCommerce.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Viking UK for the Product Manager eCommerce, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Viking UK as a Product Manager eCommerce, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Viking UK’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Product Manager eCommerce.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Viking UK, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Viking UK's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Viking UK. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Viking UK
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Viking UK uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Viking UK. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
