Service Coordinator in Rochester

VIKING Life‑Saving Equipment is a global leader in maritime and offshore safety, providing and servicing a wide range of certified safety and fire‑fighting equipment. Established in 1960 and headquartered in Esbjerg, Denmark, the company operates globally with over 3,000 employees, 82 branch offices, and 288 certified servicing stations. VIKING offers innovative solutions, including liferafts, lifejackets, immersion suits, and marine evacuation systems, tailored to meet the latest safety regulations. With production facilities in Denmark, Norway, Bulgaria, and Thailand, VIKING ensures accessibility and quality for international markets.

Role Description

This is a full‑time role for a Service/sales Coordinator based in our Liverpool location. The Service Coordinator will manage service planning and Spares supply, ensuring seamless communication with clients, and coordinate maintenance and servicing activities. Responsibilities will include scheduling servicing within the Marine sector, liaising with internal teams and customers, and providing excellent customer support to meet organizational and customer expectations.

Qualifications

• Strong Service Coordination and Operations Management skills to organize and oversee service processes efficiently.
• Exceptional Interpersonal and Communication skills to maintain effective collaboration with clients, vendors, and team members.
• Proven experience in Customer Service to deliver a high level of customer satisfaction and respond promptly to inquiries.
• Ability to multitask and prioritize in a fast‑paced environment.
• Proficiency in using service management tools and software.
• A background in maritime or safety equipment services is an advantage.